Equativ

2 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the principal customer touchpoint, delivering timely, detailed support through multiple channels. Investigate and troubleshoot SaaS solutions and web-related issues for top-tier adtech customers, resolving incidents and bugs and clearly communicating outcomes to stakeholders. Perform in-depth troubleshooting using database analysis and system logs, while becoming a product expert and coordinating with Product Management and Engineering to identify and resolve product issues and improvements.

Location: Chennai

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Be the principal and first touchpoint of the customer’s experience/journey.
•Provide accurate, prompt support by maintaining outstanding and detailed communication with customers through multiple channels.
•Resolve and widely communicate incidents and bugs with appropriate stakeholders.
•Investigate and troubleshoot SaaS solutions and solve web-related issues for top-tier customers.
•Coordinate with Product Management and Engineering to identify, report, and resolve product issues or improvement opportunities.

Key Requirements

•3 years of experience in customer-facing roles in a web-based environment.
•2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, SSAI (CTV), etc).
•Experience troubleshooting, SQL, JavaScript, CSS/HTML, APIs, and Mobile SDKs.
•Ability to document technical customer issues into notes consumable by other users.
•Fluent in Hindi and working proficiency in English.

Experience:3+ yearsAdtechSaaSWeb-based environment

Skills:Customer service orientationOrganizational skillsAttention to detailFollow-throughCommunication

Languages:HindiEnglish

Tech Stack:SQLJavaScriptCSS/HTMLAPIsMobile SDKsSaaSSystem logsDatabase analysisDV360DealsProgrammaticSSPAdserverDSPSSAI (CTV)

Company Brief

Equativ

Provides a unified adtech platform for publishers and advertisers, offering ad serving, SSP/DSP capabilities, header bidding, monetization, and analytics to optimize digital advertising across formats and channels.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 2001

Website LinkedIn

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Equativ

2 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Be the principal and first touchpoint of the customer’s experience/journey.
•Provide accurate, prompt support by maintaining outstanding and detailed communication with customers through multiple channels.
•Resolve and widely communicate incidents and bugs with appropriate stakeholders.
•Investigate and troubleshoot SaaS solutions and solve web-related issues for top-tier customers.
•Coordinate with Product Management and Engineering to identify, report, and resolve product issues or improvement opportunities.

Key Requirements

•3 years of experience in customer-facing roles in a web-based environment.
•2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, SSAI (CTV), etc).
•Experience troubleshooting, SQL, JavaScript, CSS/HTML, APIs, and Mobile SDKs.
•Ability to document technical customer issues into notes consumable by other users.
•Fluent in Hindi and working proficiency in English.

Experience:3+ yearsAdtechSaaSWeb-based environment

Skills:Customer service orientationOrganizational skillsAttention to detailFollow-throughCommunication

Languages:HindiEnglish

Tech Stack:SQLJavaScriptCSS/HTMLAPIsMobile SDKsSaaSSystem logsDatabase analysisDV360DealsProgrammaticSSPAdserverDSPSSAI (CTV)

Company Brief

Equativ

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 2001

Website LinkedIn