Senior Technical Support Specialist

Equativ
Chennai
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Customer service orientation","Organizational skills","Attention to detail","Follow-through","Communication"]

Serve as the principal customer touchpoint, delivering timely, detailed support through multiple channels. Investigate and troubleshoot SaaS solutions and web-related issues for top-tier adtech customers, resolving incidents and bugs and clearly communicating outcomes to stakeholders. Perform in-depth troubleshooting using database analysis and system logs, while becoming a product expert and coordinating with Product Management and Engineering to identify and resolve product issues and improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Equativ
Equativ
1 month ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the principal customer touchpoint, delivering timely, detailed support through multiple channels. Investigate and troubleshoot SaaS solutions and web-related issues for top-tier adtech customers, resolving incidents and bugs and clearly communicating outcomes to stakeholders. Perform in-depth troubleshooting using database analysis and system logs, while becoming a product expert and coordinating with Product Management and Engineering to identify and resolve product issues and improvements.
Location: Chennai
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Be the principal and first touchpoint of the customer’s experience/journey.
  • •Provide accurate, prompt support by maintaining outstanding and detailed communication with customers through multiple channels.
  • •Resolve and widely communicate incidents and bugs with appropriate stakeholders.
  • •Investigate and troubleshoot SaaS solutions and solve web-related issues for top-tier customers.
  • •Coordinate with Product Management and Engineering to identify, report, and resolve product issues or improvement opportunities.

Key Requirements

  • •3 years of experience in customer-facing roles in a web-based environment.
  • •2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, SSAI (CTV), etc).
  • •Experience troubleshooting, SQL, JavaScript, CSS/HTML, APIs, and Mobile SDKs.
  • •Ability to document technical customer issues into notes consumable by other users.
  • •Fluent in Hindi and working proficiency in English.
Experience:3+ yearsAdtechSaaSWeb-based environment
Skills:Customer service orientationOrganizational skillsAttention to detailFollow-throughCommunication
Languages:HindiEnglish
Tech Stack:SQLJavaScriptCSS/HTMLAPIsMobile SDKsSaaSSystem logsDatabase analysisDV360DealsProgrammaticSSPAdserverDSPSSAI (CTV)

Company Brief

Equativ
Provides a unified adtech platform for publishers and advertisers, offering ad serving, SSP/DSP capabilities, header bidding, monetization, and analytics to optimize digital advertising across formats and channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 2001
WebsiteLinkedIn