Amazon Connect Developer

Brillio
Missouri
Workplace: RemoteFull timeUSD 80 - 83 hourlyFunction: Software EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Technical leadership","Mentoring","Communication","Analytical thinking","Troubleshooting"]

Design, implement, and support Amazon Connect-based contact center solutions for healthcare payer and provider environments. Lead contact flow and IVR development, conversational AI, integrations, monitoring, and production support. Build secure, scalable self-service experiences with AWS services such as Lambda, Lex, DynamoDB, S3, Kinesis, and CloudWatch. Drive migrations from legacy platforms, create operational runbooks and documentation, and lead incident response, tuning, and CI/CD automation using infrastructure as code.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Brillio
Brillio
1 week ago

Amazon Connect Developer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Design, implement, and support Amazon Connect-based contact center solutions for healthcare payer and provider environments. Lead contact flow and IVR development, conversational AI, integrations, monitoring, and production support. Build secure, scalable self-service experiences with AWS services such as Lambda, Lex, DynamoDB, S3, Kinesis, and CloudWatch. Drive migrations from legacy platforms, create operational runbooks and documentation, and lead incident response, tuning, and CI/CD automation using infrastructure as code.
Location: Missouri
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, develop, configure, and deploy Amazon Connect-based contact center solutions for healthcare operations.
  • •Build and maintain contact flows, IVR logic, routing profiles, queues, hours of operation, callback and emergency messaging, and dynamic messaging.
  • •Develop and support integrations using AWS Lambda and services such as Lex, DynamoDB, S3, Kinesis, and CloudWatch.
  • •Implement conversational AI and self-service experiences to improve caller containment and enhance member and patient experiences.
  • •Provide production support: monitoring, incident response, root cause analysis, performance tuning, documentation, and CI/CD automation with infrastructure as code.

Pay and Benefits

Salary: USD 80 - 83 hourly

Key Requirements

  • •10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.
  • •3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.
  • •Strong knowledge of Amazon Connect components including contact flows, queues, routing profiles, security profiles, prompts, attributes, and real-time metrics.
  • •Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.
  • •Experience developing serverless integrations and automation using Python, Node.js, Java, or similar languages.
Experience:10+ years
Education:Bachelor's
Skills:Technical leadershipMentoringCommunicationAnalytical thinkingTroubleshooting
Certifications:AWS Certified Solutions ArchitectAWS Certified DeveloperAWS Certified SysOps AdministratorAWS Certified DevOps Engineer
Tech Stack:Amazon ConnectAWS Elastic BeanstalkAWS LambdaAmazon CloudFrontAmazon API GatewayAWS Step FunctionAmazon LexAmazon DynamoDBAmazon S3Amazon KinesisAmazon CloudWatchTerraformCloudFormationGitJenkinsPythonNode.jsJavaAmazon Connect Contact LensAmazon Connect Cases

Company Brief

Brillio
Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Santa Clara, United States
Founded: 2014
WebsiteLinkedIn