MercadoLibre

1 month ago

Customer Experience Specialist - Mercado Envios

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead cross-functional projects to improve seller experience and reduce costs within Mercado Envios. Manage a Brazil-based analytics team across LATAM, prioritizing initiatives with Operations, Product and Technology, diagnosing root causes, and delivering scalable solutions on time while communicating risks and outcomes to leadership.

Location: São Paulo, Guarulhos

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Lead the area’s project portfolio, addressing root causes of seller complaints with a direct goal of improving experience and reducing costs.
•Coordinate and guide a team of analysts across Brazil and other LATAM countries on cross-functional projects with Operations, Product and Technology to ensure prioritization, execution and capture of results.
•Diagnose and resolve complex issues in a structured way: identify root causes, design scalable solutions and unblock cross-functional blockers to guarantee on-time delivery.
•Translate complex topics into simple, clear, and actionable messages — communicating status, risks, and results to Mercado Livre leadership.
•Collaborate with multiple stakeholders to align on priorities and drive measurable improvements in the Mercado Envios logistics processes.

Key Requirements

•Bachelor’s degree in Business Administration, Economics, Engineering or related field
•Strong analytical and problem-solving skills with ability to structure vague problems and translate analyses into clear actionable messages
•Experience managing cross-functional projects and leading teams, preferably in operations, logistics, supply chain, consulting or product
•Intermediate Spanish and English desirable; owners mindset and results orientation

Experience:LogisticsSupply chainE-commerceRetail

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadership

Languages:PortugueseEnglishSpanish

Company Brief

MercadoLibre

Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Buenos Aires, Argentina

Founded: 1999

Glassdoor: 3.8

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

MercadoLibre

1 month ago

Customer Experience Specialist - Mercado Envios

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: São Paulo, Guarulhos

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Lead the area’s project portfolio, addressing root causes of seller complaints with a direct goal of improving experience and reducing costs.
•Coordinate and guide a team of analysts across Brazil and other LATAM countries on cross-functional projects with Operations, Product and Technology to ensure prioritization, execution and capture of results.
•Diagnose and resolve complex issues in a structured way: identify root causes, design scalable solutions and unblock cross-functional blockers to guarantee on-time delivery.
•Translate complex topics into simple, clear, and actionable messages — communicating status, risks, and results to Mercado Livre leadership.
•Collaborate with multiple stakeholders to align on priorities and drive measurable improvements in the Mercado Envios logistics processes.

Key Requirements

•Bachelor’s degree in Business Administration, Economics, Engineering or related field
•Strong analytical and problem-solving skills with ability to structure vague problems and translate analyses into clear actionable messages
•Experience managing cross-functional projects and leading teams, preferably in operations, logistics, supply chain, consulting or product
•Intermediate Spanish and English desirable; owners mindset and results orientation

Experience:LogisticsSupply chainE-commerceRetail

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadership

Languages:PortugueseEnglishSpanish

Company Brief

MercadoLibre

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Buenos Aires, Argentina

Founded: 1999

Glassdoor: 3.8

Website LinkedIn