Universal Banker.Egypt- Distribution - Maadi Branch.Retail Banking

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Independent working","Customer focus"]

Manage teller-counter cash transactions while delivering excellent, customer-focused service at the Maadi branch. Drive walk-in customer acquisition, cross-sell personal banking products, and achieve relevant KPIs. Take ownership of complaints with timely, solution-oriented resolution, and educate customers on alternative banking channels and digital tools. Ensure compliance with policies to prevent operational losses while maintaining a bias-free, inclusive environment.

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FursaFursa
Mashreq
Mashreq
1 week ago

Universal Banker.Egypt- Distribution - Maadi Branch.Retail Banking

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Manage teller-counter cash transactions while delivering excellent, customer-focused service at the Maadi branch. Drive walk-in customer acquisition, cross-sell personal banking products, and achieve relevant KPIs. Take ownership of complaints with timely, solution-oriented resolution, and educate customers on alternative banking channels and digital tools. Ensure compliance with policies to prevent operational losses while maintaining a bias-free, inclusive environment.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Manage cash transactions and provide excellent service at the teller counters while meeting and exceeding customer expectations.
  • •Proactively acquire new customers through sales to walk-ins and cross-sell personal banking products and other segment products.
  • •Take ownership of customer complaints and ensure timely, solution-oriented resolution.
  • •Educate customers on the use of alternative banking channels and digital technologies.
  • •Ensure compliance with policies and processes to prevent operational losses, improve service levels, and maintain a bias-free, inclusive environment.

Key Requirements

  • •University graduate with at least 2-3 years of branch banking experience (preferred: minimum 2 years).
  • •Thorough knowledge of retail banking products, processes, services, and policies.
  • •Excellent communication and interpersonal skills with a customer-centric, service-first mindset.
  • •Computer literacy with a tech-savvy mindset and ability to work independently to make informed decisions.
  • •Strong problem-solving skills for complex customer issues and a proactive, sales-oriented approach.
Experience:2-3 yearsRetail bankingBranch banking
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingIndependent workingCustomer focus

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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