Sr. Manager, Customer Marketing

Jump
United States
Workplace: RemoteFull time140,000 - 180,000Function: Marketing & GrowthExperience: 5+ yearsSkills: ["Strategic thinking","Creative orientation","Communication","Relationship building","Cross-functional influence"]

Build the customer marketing function from the ground up by turning top customers into proof, references, and advocates. Own customer marketing strategy, co-marketing motions, and a case study/thought-leadership engine that accelerates wins across new verticals. Launch customer advocacy programs (Jump Club, G2/reviews, community), formalize a scalable customer reference program with Sales SLAs, and partner with CS to drive onboarding, renewals, and expansion support materials.

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FursaFursa
Jump
Jump
1 day ago

Sr. Manager, Customer Marketing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Build the customer marketing function from the ground up by turning top customers into proof, references, and advocates. Own customer marketing strategy, co-marketing motions, and a case study/thought-leadership engine that accelerates wins across new verticals. Launch customer advocacy programs (Jump Club, G2/reviews, community), formalize a scalable customer reference program with Sales SLAs, and partner with CS to drive onboarding, renewals, and expansion support materials.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Manager level

Key Responsibilities

  • •Own customer marketing strategy, including flagship customer relationships and co-marketing (case studies, joint webinars, co-presentations, joint PR)
  • •Build a case study and thought-leadership engine with a focus on producing visible wins as the company enters new verticals
  • •Own customer marketing budget, vendor relationships, and reporting on program performance and pipeline influence
  • •Design and launch Jump Club and run referral/review/community programs to build a customer advocacy engine
  • •Formalize and run the customer reference program end to end (intake, approval, scheduling, keeping references fresh) and partner with Sales/CS on lifecycle and expansion communications

Pay and Benefits

Salary: 140,000 - 180,000
Perks:Equity OptionsPaid LeaveHealth InsuranceDentalVisionLife Insurance401kWorkspace StipendCommuter Benefits

Key Requirements

  • •5+ years building or scaling a customer marketing function at a high-growth B2B software company, ideally from early stage
  • •Originating customer marketing strategies and programs (not just executing existing playbooks)
  • •Fluency in customer marketing best practices like reference and advocacy programs, and review platforms such as G2
  • •Expert communicator comfortable building content and relationships with senior stakeholders at enterprise financial services accounts
  • •Track record of cross-functional influence—getting Sales, CS, and Legal to adopt new programs or processes
Experience:5+ yearsB2B softwareFinancial servicesWealth management
Skills:Strategic thinkingCreative orientationCommunicationRelationship buildingCross-functional influence

Company Brief

Jump
Provides an AI assistant and intelligence engine for financial advisors that automates meeting prep, note-taking, compliance documentation, CRM updates, client recaps and follow-ups to reduce admin and improve advisor productivity.
Industry: Wealth Management
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Salt Lake City, United States
Founded: 2023
WebsiteLinkedIn