ETCH Customer Engineer I

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Problem-solving"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues with guidance from Senior Customer Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating closely with customers to ensure smooth operations and exceptional service.

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Applied Materials
Applied Materials
1 month ago

ETCH Customer Engineer I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues with guidance from Senior Customer Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating closely with customers to ensure smooth operations and exceptional service.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment.
  • •Use digital analytics to troubleshoot customer issues.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with guidance from Senior Field Service Engineers.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Travel: Low travel

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or a trade certification.
  • •Basic mechanical aptitude.
  • •Ability and willingness to learn and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Effective written and verbal communication skills, including basic knowledge of Microsoft Excel, Word, and PowerPoint, plus a valid driver’s license (passport if travel is required).
Experience:Field serviceCustomer support
Education:Associate's in electronics or engineering technologies
Skills:CommunicationProblem-solving
Licenses:Valid driver's license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital analyticsDigital multimetersElectrical schematicsMechanical schematics

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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