Manager, Training and Enablement

MDaudit
United States
Workplace: RemoteFull timeUSD 115,000 - 130,000Function: Education & TrainingExperience: 5+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Presentation skills","Problem-solving","Organizational skills","Judgment","Verbal communication","Written communication","Collaboration","Mentoring","Coaching","Bias for action"]

Lead the customer and internal training/enablement program for complex, revenue-critical business processes and systems. Develop and maintain eLearning modules and a learning strategy that drives adoption, utilization, and customer success. Provide one-on-one training and consulting, troubleshoot adoption challenges, and collaborate with Implementation, Support, Product, Customer Experience, and Marketing to improve outcomes using NPS/VoC. Manage team metrics and evolve the LEARN (LMS) platform.

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FursaFursa
MDaudit
MDaudit
2 days ago

Manager, Training and Enablement

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Last checked: 19 hours agoStatus: Live

Job Summary

Lead the customer and internal training/enablement program for complex, revenue-critical business processes and systems. Develop and maintain eLearning modules and a learning strategy that drives adoption, utilization, and customer success. Provide one-on-one training and consulting, troubleshoot adoption challenges, and collaborate with Implementation, Support, Product, Customer Experience, and Marketing to improve outcomes using NPS/VoC. Manage team metrics and evolve the LEARN (LMS) platform.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Align the training program to a strategic vision and industry-leading training methodologies, maintaining a best-in-class program.
  • •Direct customer-facing and internal training and enablement to drive adoption and utilization of MDaudit’s platform.
  • •Design, develop, and maintain eLearning modules aligned to product features, learning objectives, and MDaudit standards.
  • •Provide one-on-one training and consulting to accelerate adoption, troubleshoot implementation challenges, and customize approaches for client needs.
  • •Maintain and evolve the LEARN (LMS) platform, drive training team performance toward revenue goals, and measure effectiveness using customer satisfaction and NPS surveys.
Travel: Low travel

Pay and Benefits

Salary: USD 115,000 - 130,000
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of training experience, including leading training programs and experience building eLearning modules and launching/scaling an LMS (LEARN).
  • •Instructional design expertise (training task analysis, objectives, curriculum/lesson planning, implementation, and evaluation) to keep content current and engaging.
  • •Service delivery/consulting training experience with an enterprise SaaS (B2B) customer base, with strong presentation and interpersonal skills.
  • •Healthcare knowledge: understanding healthcare information systems and practice management or clinical technology systems, plus hands-on experience with compliance, coding, and auditing (billing/accounting knowledge).
  • •Project management, organizational, communication, and ability to manage multiple complex projects while collaborating across teams and customers.
Experience:5+ yearsSaaSEnterprise (B2B)HealthcareLearning management systemsInstructional designComplianceAuditing
Education:Bachelor's
Skills:Interpersonal skillsPresentation skillsProblem-solvingOrganizational skillsJudgmentVerbal communicationWritten communicationCollaborationMentoringCoachingBias for action
Tech Stack:ELearningLEARN (LMS)Learning Management System (LMS)Microsoft OfficeELearningsNPS surveys

Company Brief

MDaudit
Provides healthcare audit and revenue integrity software that helps hospitals and health systems identify charge capture issues, compliance risks, and missed revenue. The platform supports coding audits, analytics, and workflow tools for clinical and financial operations.
Industry: HealthTech
Growth: Established Company
Headquarters: United States
WebsiteLinkedIn