Quality & Training Specialist - Video Safety Operations - Dublin - Dutch Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Cross-functional communication","Training delivery"]

Ensure Trust & Safety policies are enforced accurately and consistently through analytical quality assurance audits and deep Root Cause Analysis. Interpret safety guidelines for complex high-risk cases, validate benchmark “golden sets,” and lead calibration sessions to align moderation teams. Partner with cross-functional stakeholders on policy rollouts and training for new guidelines, using QA dashboards and AI to report market accuracy, error trends, and gaps. Requires shifts, weekends, and public holidays.

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FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Video Safety Operations - Dublin - Dutch Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Ensure Trust & Safety policies are enforced accurately and consistently through analytical quality assurance audits and deep Root Cause Analysis. Interpret safety guidelines for complex high-risk cases, validate benchmark “golden sets,” and lead calibration sessions to align moderation teams. Partner with cross-functional stakeholders on policy rollouts and training for new guidelines, using QA dashboards and AI to report market accuracy, error trends, and gaps. Requires shifts, weekends, and public holidays.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets (e.g., Accuracy, RCA, Appeal success rates).
  • •Perform deep-dives into recurring quality issues, identify error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards and Operations Teams.
  • •Provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes, including interpreting safety guidelines and validating “golden sets.”
  • •Lead calibration sessions for consistency across moderation teams and coordinate policy cascading so new policies and operational guideline updates are communicated and implemented across partners.
  • •Leverage AI and QA dashboards/tools to produce weekly and monthly reports on market accuracy, error trends, and policy gaps, and lead or support training rollouts for policy changes.

Key Requirements

  • •Proven experience conducting analytical quality assurance audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operations environment.
  • •Strong Root Cause Analysis (RCA) skills to identify recurring quality issues and translate findings into process optimizations that reduce error rates.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Excellent cross-functional communication to lead calibration sessions and deliver training in partnership with BPO and internal teams.
  • •Fluency in Dutch is required, with fluency in English as the primary working language.
Experience:Trust and safetyHigh-volume operations
Skills:Problem-solvingOwnershipSelf-motivationCross-functional communicationTraining delivery
Languages:DutchEnglish
Tech Stack:Root Cause Analysis (RCA)Data visualizationAI

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn