Loyalty Retention Specialist - W.I. Simonson

Build dealership and brand loyalty by ensuring previous lease and loan customers return to lease or purchase again. Engage customers on a scheduled basis using phone, email, and text, follow the dealership’s loyalty process, and deliver a VIP experience. Manage retention goals for Financial Services and/or OEMs, track guest outcomes, use CRM and OEM platforms, and recommend end-of-term replacement options while scheduling test drives and inspections.