Installation Coordinator

Ferguson
United States
Workplace: OnsiteFull timeUSD 15 - 29.19 hourlyFunction: Executive & General ManagementSkills: ["Communication","Organization","Relationship management"]

Coordinate installation events end-to-end, from reviewing and updating work orders to scheduling pre-site, delivery, and installation. Maintain customer relationships and partner with sales to understand requirements, ensuring accurate scope, required dates, and product availability. Track installations by product type, update an installation calendar, and manage documents like pre-site notes, checklists, change orders, and invoices. Provide formal pricing and handle returns and rescheduled appointments.

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Ferguson
Ferguson
1 day ago

Installation Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate installation events end-to-end, from reviewing and updating work orders to scheduling pre-site, delivery, and installation. Maintain customer relationships and partner with sales to understand requirements, ensuring accurate scope, required dates, and product availability. Track installations by product type, update an installation calendar, and manage documents like pre-site notes, checklists, change orders, and invoices. Provide formal pricing and handle returns and rescheduled appointments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Develop and maintain relationships with assigned customers, ensuring satisfaction with products and services.
  • •Collaborate with sales teams to understand customer requirements.
  • •Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information, and product availability.
  • •Contact customers to schedule pre-site, delivery, and installation and update the installation calendar with job conditions.
  • •Provide pricing and serve as point of contact for questions, concerns, or complaints; write credit memos and sales orders for returns and rescheduled appointments as needed.

Pay and Benefits

Salary: USD 15 - 29.19 hourly
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •Prior installation coordinating experience is strongly preferred.
  • •Ability to apply expert level product and installation knowledge.
  • •Ability to organize and prioritize work and communicate effectively.
  • •Ability to develop and maintain positive relationships with internal and external customers.
  • •Familiarity with Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.).
Experience:InstallationsCustomer service
Skills:CommunicationOrganizationRelationship management
Tech Stack:Microsoft OfficeOutlookWordExcelPowerPoint

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn