Customer Solutions Engineer

Agave
San Francisco
Workplace: OnsiteFull timeUSD 110,000 - 165,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Communication","Empathy","Problem-solving","Organization","Relationship-building"]

A customer-facing Solutions Engineer role focused on leading technical demos, onboarding and ongoing implementations for Agave’s data infrastructure platform in construction. You will work cross-functionally with Sales, Success, Product and Engineering to tailor integrations with customers’ ERP systems, drive renewals and expansions, and shape the product roadmap based on client feedback.

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FursaFursa
Agave
Agave
1 year ago

Customer Solutions Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

A customer-facing Solutions Engineer role focused on leading technical demos, onboarding and ongoing implementations for Agave’s data infrastructure platform in construction. You will work cross-functionally with Sales, Success, Product and Engineering to tailor integrations with customers’ ERP systems, drive renewals and expansions, and shape the product roadmap based on client feedback.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Lead technical demos with Sales to show how Agave works and how it integrates with customers’ systems.
  • •Own customer onboardings end-to-end, acting as primary point of contact and ensuring successful implementation and knowledge transfer.
  • •Project-manage customer implementations with clear timelines, milestones, and risk identification; coordinate with Product and Engineering for feature needs.
  • •Build scalable onboarding processes and tooling; create documentation and education materials to reduce manual effort and improve consistency.
  • •Identify churn risks and upsell opportunities while maintaining deep, long-term customer relationships.

Pay and Benefits

Salary: USD 110,000 - 165,000 annually
Perks:Health Insurance401kVisaRelocation

Key Requirements

  • •1+ year of experience in a customer-facing role
  • •Experience at a SaaS startup or a top consulting firm / elite company with interest in joining an early-stage startup
  • •Aptitude in structured troubleshooting, systems thinking, and context-specific communication
  • •Strong ability to learn quickly and adapt in a fast-paced, customer-facing environment
  • •Experience with APIs, SQL, Postman or similar tools (nice to have)
Experience:1+ yearsSaaSConstructionB2b SaaS
Skills:CommunicationEmpathyProblem-solvingOrganizationRelationship-building
Tech Stack:APIsSQLPostmanERPData integration

Company Brief

Agave
Agave operates a talent platform that connects companies with vetted software engineers and product teams for remote, contract, and full-time engagements, streamlining hiring and team scaling with curated matching and onboarding support.
Industry: Recruitment Agencies
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