Customer Enablement Manager

Mural
United States
Workplace: RemoteFull timeUSD 123,600 - 154,500 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Cross-functional collaboration","Program management","Data-informed mindset","Content creation","Simplifying complex workflows"]

Own the customer enablement strategy by creating outcome-based learning journeys that turn customer needs and product capabilities into scalable education programs. Build self-guided, live, cohort-based, and peer-led experiences, including reusable content like courses and simulations. Partner with Product, Marketing, and Customer Success to align education with launches, deliver internal enablement globally, and use learning and adoption metrics to continuously improve time-to-value and product confidence.

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FursaFursa
Mural
Mural
2 days ago

Customer Enablement Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the customer enablement strategy by creating outcome-based learning journeys that turn customer needs and product capabilities into scalable education programs. Build self-guided, live, cohort-based, and peer-led experiences, including reusable content like courses and simulations. Partner with Product, Marketing, and Customer Success to align education with launches, deliver internal enablement globally, and use learning and adoption metrics to continuously improve time-to-value and product confidence.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
  • •Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.
  • •Develop and maintain reusable content such as courses, guides, videos, templates, and interactive simulations.
  • •Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.
  • •Deliver internal enablement to CS Teams globally and measure learning engagement, proficiency, and product adoption to improve effectiveness.

Pay and Benefits

Salary: USD 123,600 - 154,500 annually

Key Requirements

  • •3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS.
  • •Ability to design modern learning experiences using microlearning, scenarios, and social learning principles.
  • •Strong content creation skills to simplify complex product workflows into actionable learning assets.
  • •Comfort using product and learning metrics to drive program improvements.
  • •Experience with LMS, digital adoption platforms, and AI-enabled learning tools.
Experience:3+ yearsB2B SaaSCustomer educationInstructional designCustomer SuccessScaled Customer Success
Skills:Cross-functional collaborationProgram managementData-informed mindsetContent creationSimplifying complex workflows
Tech Stack:MuralLMSDigital adoption platformsAI-enabled learning tools

Company Brief

Mural
Provides an AI-powered visual collaboration workspace for teams to run workshops, ideation, and guided visual methods—used by enterprises for remote facilitation, strategy, and design thinking.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 2.7
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