10 hours ago

Fan Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the first point of contact for fans, handling ticket, order, and event-experience questions via Intercom (chat/email) and partnering with an AI support agent to deliver fast, empathetic resolutions. Manage Intercom queue SLAs, troubleshoot common ticketing and account issues, tag conversations accurately, and escalate complex cases to the right internal teams. Help improve macros and help-center content by flagging recurring problems and confusing flows.

Location: Santa Monica

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly and empathetically to fan inquiries across chat and email in Intercom.
•Troubleshoot ticketing and account issues, including delivery/access, login problems, refunds, and exchanges.
•Monitor Intercom queues and meet response and resolution SLAs.
•Review and refine AI-suggested responses and accurately tag/categorize conversations for reporting and quality tracking.
•Escalate complex or client/account-level concerns to the appropriate internal teams with clear context.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid Holidays

Key Requirements

•0–1 years of experience in customer service, support, or a related fan-facing role (internships and part-time count).
•Excellent written communication with strong attention to detail.
•A calm, empathetic approach to problem-solving in high-volume or high-pressure moments.
•Ability to learn and work within new software tools and platforms.
•Reliable, organized queue management with openness to feedback and continuous learning.

Experience:0Customer service

Skills:Empathetic communicationAttention to detailProblem-solvingQueue managementAdaptability

Languages:En-US

Tech Stack:IntercomFin AIHubSpotNotionSlackAI tools

Company Brief

Tixr

Provides a white‑label ticketing and event commerce platform enabling promoters, venues, and brands to sell tickets, manage events, and deliver digital experiences and analytics for live entertainment and experiences.

Industry: Events & Live Entertainment

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2014

Website LinkedIn

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Tixr

10 hours ago

Fan Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Santa Monica

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly and empathetically to fan inquiries across chat and email in Intercom.
•Troubleshoot ticketing and account issues, including delivery/access, login problems, refunds, and exchanges.
•Monitor Intercom queues and meet response and resolution SLAs.
•Review and refine AI-suggested responses and accurately tag/categorize conversations for reporting and quality tracking.
•Escalate complex or client/account-level concerns to the appropriate internal teams with clear context.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid Holidays

Key Requirements

•0–1 years of experience in customer service, support, or a related fan-facing role (internships and part-time count).
•Excellent written communication with strong attention to detail.
•A calm, empathetic approach to problem-solving in high-volume or high-pressure moments.
•Ability to learn and work within new software tools and platforms.
•Reliable, organized queue management with openness to feedback and continuous learning.

Experience:0Customer service

Skills:Empathetic communicationAttention to detailProblem-solvingQueue managementAdaptability

Languages:En-US

Tech Stack:IntercomFin AIHubSpotNotionSlackAI tools

Company Brief

Tixr

Industry: Events & Live Entertainment

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Founded: 2014

Website LinkedIn