Customer Service Coordinator Full Time (Indianapolis, IN, US)

American Airlines Group
Indianapolis
Workplace: OnsiteFull time23.23+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Organization","Self-motivation","Customer service orientation","Safety-focused"]

Interact with customers in a courteous, efficient, friendly, and professional manner while supporting passenger check-in and cargo acceptance. Interpret domestic and international travel and cargo requirements, help distressed passengers, and support safe aircraft dispatch within established times. Follow policies and procedures, respond during security and emergency situations, and may drive and operate air stairs depending on station needs.

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FursaFursa
American Airlines Group
American Airlines Group
17 hours ago

Customer Service Coordinator Full Time (Indianapolis, IN, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Interact with customers in a courteous, efficient, friendly, and professional manner while supporting passenger check-in and cargo acceptance. Interpret domestic and international travel and cargo requirements, help distressed passengers, and support safe aircraft dispatch within established times. Follow policies and procedures, respond during security and emergency situations, and may drive and operate air stairs depending on station needs.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Promote and sell air travel to the traveling public or freight forwarders.
  • •Provide assistance with passenger check-in and cargo acceptance.
  • •Interpret government rules and requirements for domestic and international travel or cargo shipments.
  • •Meet and dispatch aircraft within established times and assist distressed passengers and customers.
  • •Respond and assist during security and emergency situations while following required policies and procedures.

Pay and Benefits

Salary: 23.23 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED.
  • •Read, write, speak fluently, and understand English.
  • •Bilingual language skills required in some locations.
  • •Hold an applicable valid driver’s license as required by local authorities.
  • •Complete required FAA criminal background checks and airport authority/customs badge requirements, if applicable.
Education:High School
Skills:CommunicationOrganizationSelf-motivationCustomer service orientationSafety-focused
Licenses:Driver’s license
Languages:English

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn