Senior Manager, Customer Success

Salesforce
Chicago, New York, Atlanta, Dallas, San Francisco
Workplace: OnsiteFull timeUSD 150,100 - 247,900 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Collaboration","Executive communication","Risk management","Cross-functional coordination","Customer advocacy"]

Lead the execution of Premier and Signature Success plans as the primary escalation point within a Sales region. Partner with Sales, Renewals, and Cloud Success to drive customer adoption, growth, and renewal while mitigating attrition. Build executive relationships, proactively identify high-risk customers, and manage escalations and corrective actions. Own key customer success metrics and ensure obligations tied to offer and account success goals are met.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
1 day ago

Senior Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead the execution of Premier and Signature Success plans as the primary escalation point within a Sales region. Partner with Sales, Renewals, and Cloud Success to drive customer adoption, growth, and renewal while mitigating attrition. Build executive relationships, proactively identify high-risk customers, and manage escalations and corrective actions. Own key customer success metrics and ensure obligations tied to offer and account success goals are met.
Location: Chicago, New York, Atlanta, Dallas, San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Collaborate with Sales leaders to align resources to grow consumption and mitigate attrition.
  • •Serve as the primary escalation point within a Sales region to execute Signature and Premier Success plans.
  • •Nominate troubled customer implementations for Restarts and other attrition-mitigation initiatives.
  • •Develop executive relationships with customers and assist in handling issues to improve value from investments.
  • •Work cross functionally with Renewals, Cloud Success, and Sales to ensure adoption, growth, and renewal; monitor offer and account success obligations.

Pay and Benefits

Salary: USD 150,100 - 247,900 annually
Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquityPaid Leave

Key Requirements

  • •10+ years of relevant industry expertise in Sales, Customer Success, SaaS platform use, or related fields.
  • •Successful track record in customer success or related roles, including leading a large portfolio of customers.
  • •Strong ability to collaborate and drive outcomes across multiple internal teams and external partners via matrix management.
  • •Ability to drive effective conversations at the C-level and facilitate difficult discussions while handling objections.
  • •Proactive risk management experience and ability to drive Customer Consumed Revenue, Customer Success Score, Customer Satisfaction, and Adoption metrics.
Experience:10+ yearsSaaSCustomer SuccessEnterprise customersCRM
Skills:CollaborationExecutive communicationRisk managementCross-functional coordinationCustomer advocacy
Tech Stack:SaaS

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor