Mitarbeiter Infothek Service (m/w/d)

Daimler Truck
Germany
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: certificationSkills: ["Communication","Customer orientation","Service orientation","Teamwork","Resilience"]

Serve as the first point of contact for customers at the Mercedes-Benz Truck site, handling reception and understanding customer needs. Provide consultation and support up to specialist advisors, schedule appointments, and give phone information. Process repair orders in internal systems while maintaining a friendly, professional presence and strong customer service orientation in a motivated team.

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Daimler Truck
Daimler Truck
2 days ago

Mitarbeiter Infothek Service (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the first point of contact for customers at the Mercedes-Benz Truck site, handling reception and understanding customer needs. Provide consultation and support up to specialist advisors, schedule appointments, and give phone information. Process repair orders in internal systems while maintaining a friendly, professional presence and strong customer service orientation in a motivated team.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Welcome and receive customers at the reception/infothek service point.
  • •Understand and fulfill customer requests and needs.
  • •Ensure consultation and support up to handover for service advisors/specialist service.
  • •Arrange appointments and provide phone inquiries/information.
  • •Process repair orders in internal systems.

Pay and Benefits

Perks:PensionHealth InsuranceLearning Budget

Key Requirements

  • •Completed commercial or technical vocational training, preferably in the automotive sector or service business.
  • •Strong communication skills with high customer and service orientation.
  • •A confident, professional, and friendly appearance when dealing with customers.
  • •Enjoy working in customer-facing roles and working collaboratively in a motivated team.
  • •High resilience and motivation to take on new tasks and support a future-oriented industry.
Education:Certification / Diploma
Skills:CommunicationCustomer orientationService orientationTeamworkResilience

Company Brief

Daimler Truck
Designs, manufactures and sells commercial vehicles including trucks, buses and related services. Focuses on global transportation solutions, powertrains, electrification and digital services for freight and passenger mobility across multiple regions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Leinfelden-Echterdingen, Germany
Founded: 2021
WebsiteLinkedIn