Alo Yoga

1 month ago

Warehouse Help Desk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide onsite Tier 2 IT support for warehouse operations, focusing on Zebra printers and handheld devices, Windows and Mac systems, and ticketing workflows. Collaborate with WMS, Network, and Corporate IT to resolve issues and support large-scale projects, while maintaining security and uptime in a full-time warehouse environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issues.
•Support and troubleshoot Zebra label printers and Zebra handheld mobile computers.
•Provide technical support for Windows and Mac devices used in the warehouse.
•Respond to and manage service requests via the company’s ticketing system (Freshservice or similar).
•Collaborate closely with other IT teams, including WMS, Network, and Corporate IT teams, to resolve cross-functional issues and support large-scale projects.

Key Requirements

•A+ Certification or proven experience in a Tier 2 support role.
•Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment.
•Strong experience with Zebra printers and Zebra handheld mobile computers.
•Experience with Windows and Mac support.
•Familiarity with ticketing systems (Freshservice, ServiceNow, or Jira).

Experience:Warehouse

Skills:Customer serviceProblem-solvingCommunicationTeamworkTime management

Certifications:A+ Certification

Languages:English

Tech Stack:Zebra printersZebra handheldWindowsMacFreshserviceServiceNowJiraDattoSDMAzureActive DirectoryJamfWMSExchange 365ZoomMicrosoft Teams

Company Brief

Alo Yoga

Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.

Industry: Fashion & Apparel

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Los Angeles, United States

Founded: 2007

Website LinkedIn

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Alo Yoga

1 month ago

Warehouse Help Desk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issues.
•Support and troubleshoot Zebra label printers and Zebra handheld mobile computers.
•Provide technical support for Windows and Mac devices used in the warehouse.
•Respond to and manage service requests via the company’s ticketing system (Freshservice or similar).
•Collaborate closely with other IT teams, including WMS, Network, and Corporate IT teams, to resolve cross-functional issues and support large-scale projects.

Key Requirements

•A+ Certification or proven experience in a Tier 2 support role.
•Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment.
•Strong experience with Zebra printers and Zebra handheld mobile computers.
•Experience with Windows and Mac support.
•Familiarity with ticketing systems (Freshservice, ServiceNow, or Jira).

Experience:Warehouse

Skills:Customer serviceProblem-solvingCommunicationTeamworkTime management

Certifications:A+ Certification

Languages:English

Tech Stack:Zebra printersZebra handheldWindowsMacFreshserviceServiceNowJiraDattoSDMAzureActive DirectoryJamfWMSExchange 365ZoomMicrosoft Teams

Company Brief

Alo Yoga

Industry: Fashion & Apparel

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Los Angeles, United States

Founded: 2007

Website LinkedIn