Corporate and Government - Operation Processor

U.S. Bancorp
Fargo
Workplace: OnsiteFull timeUSD 20 - 24.38 hourlyFunction: Government & Public AdministrationExperience: 4+ yearsEducation: high_schoolSkills: ["Customer service","Time management","Communication","Exception resolution","Data interpretation"]

Investigate and resolve billing dispute claims for corporate and government cardholders. Review new dispute cases, apply Visa and Mastercard regulations to determine outcomes, analyze supporting documentation, and manage claims through resolution. Handle daily claim activity by coordinating with merchants and customers, requesting additional information as needed, preparing claim correspondence, and balancing new intake with follow-up work across multiple systems to meet processing timeframes.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
5 days ago

Corporate and Government - Operation Processor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Investigate and resolve billing dispute claims for corporate and government cardholders. Review new dispute cases, apply Visa and Mastercard regulations to determine outcomes, analyze supporting documentation, and manage claims through resolution. Handle daily claim activity by coordinating with merchants and customers, requesting additional information as needed, preparing claim correspondence, and balancing new intake with follow-up work across multiple systems to meet processing timeframes.
Location: Fargo
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Mid level

Key Responsibilities

  • •Support the Corporate and Government Claims Processing team by investigating and resolving billing dispute claims.
  • •Review new dispute cases, apply Visa and Mastercard regulations, and determine claim outcomes.
  • •Analyze supporting documentation and manage claims through resolution while tracking claim activity.
  • •Handle merchant responses and contact customers to obtain additional information when needed.
  • •Prepare claim-related correspondence and manage multiple priorities to meet processing timeframes while working across several systems.

Pay and Benefits

Salary: USD 20 - 24.38 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401kPaid LeavePaid HolidaysParental LeaveAdoption Assistance

Key Requirements

  • •High school diploma or equivalent.
  • •Four years or more of operations services related work experience.
  • •Knowledge of products, services, terminology, procedures, and systems in the assigned area, plus applicable laws and regulatory requirements.
  • •Proven commitment to high quality customer service and the ability to work with external and internal customers.
  • •Ability to identify, analyze, and resolve exceptions using data interpretation, with strong verbal and written communication skills.
Experience:4+ years
Education:High School
Skills:Customer serviceTime managementCommunicationException resolutionData interpretation

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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