1 day ago

TikTok Shop - Arbitration Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own and improve the dispute arbitration experience for TikTok Shop by analyzing platform dispute data and user/merchant feedback. Help design after-sales dispute guidelines and service workflows across scenarios, monitor key business metrics, and flag unusual trends. Coordinate with cross-functional teams (including Product and Operations) and partner teams to drive process improvements and strategy alignment for buyers and sellers.

Location: Seattle

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Entry level

Key Responsibilities

•Analyze data and review user/merchant feedback to identify common issues in platform disputes and improve processes.
•Document and improve after-sales dispute guidelines and service workflows across scenarios and categories.
•Support platform experience improvements by reviewing policies, tracking feedback, and coordinating with Product and Operations.
•Monitor key business metrics and flag potential issues or unusual trends.
•Track follow-up actions and assist in implementing improvements in arbitration processes through partner-team alignment.

Key Requirements

•1+ years in operations, program, or project management with hands-on SOP development experience.
•Ability to analyze data and identify trends/insights to support team decisions and process improvements.
•Familiarity with basic data analysis tools (e.g., Excel or dashboards) and interpreting data to support business needs.
•Strong problem-solving and analytical thinking, with effective collaboration across cross-functional teams.
•Fluency in Mandarin and English is required; experience with LLM applications and e-commerce platform rules is preferred.

Experience:1+ yearsE-commerceMarketplace

Skills:Problem-solvingAnalytical thinkingCollaborationOwnershipProactive risk awareness

Languages:MandarinEnglish

Tech Stack:ExcelDashboardsLLMAI

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

1 day ago

TikTok Shop - Arbitration Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Seattle

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Entry level

Key Responsibilities

•Analyze data and review user/merchant feedback to identify common issues in platform disputes and improve processes.
•Document and improve after-sales dispute guidelines and service workflows across scenarios and categories.
•Support platform experience improvements by reviewing policies, tracking feedback, and coordinating with Product and Operations.
•Monitor key business metrics and flag potential issues or unusual trends.
•Track follow-up actions and assist in implementing improvements in arbitration processes through partner-team alignment.

Key Requirements

•1+ years in operations, program, or project management with hands-on SOP development experience.
•Ability to analyze data and identify trends/insights to support team decisions and process improvements.
•Familiarity with basic data analysis tools (e.g., Excel or dashboards) and interpreting data to support business needs.
•Strong problem-solving and analytical thinking, with effective collaboration across cross-functional teams.
•Fluency in Mandarin and English is required; experience with LLM applications and e-commerce platform rules is preferred.

Experience:1+ yearsE-commerceMarketplace

Skills:Problem-solvingAnalytical thinkingCollaborationOwnershipProactive risk awareness

Languages:MandarinEnglish

Tech Stack:ExcelDashboardsLLMAI

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn