Counter Sales Associate

Ferguson
Georgia
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Communication","Relationship building","Consultative selling","Organizational skills","Problem-solving"]

Serve as a customer-facing counter sales advisor for HVAC contractors by engaging customers in person, by phone, and via email to understand needs and recommend solutions. Apply product expertise to guide purchasing decisions, drive sales through upselling and cross-selling, and use catalogs and computer systems to locate parts and provide accurate information. Process transactions, manage special orders and back-orders, and coordinate with outside sales for seamless account support.

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FursaFursa
Ferguson
Ferguson
6 days ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a customer-facing counter sales advisor for HVAC contractors by engaging customers in person, by phone, and via email to understand needs and recommend solutions. Apply product expertise to guide purchasing decisions, drive sales through upselling and cross-selling, and use catalogs and computer systems to locate parts and provide accurate information. Process transactions, manage special orders and back-orders, and coordinate with outside sales for seamless account support.
Location: Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by learning and applying HVAC and related product knowledge to guide customer decisions.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions, manage special orders and follow up on order status/back-orders, and maintain a professional, organized counter environment.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales, with prior HVAC or related industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and the ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0HVAC
Skills:CommunicationRelationship buildingConsultative sellingOrganizational skillsProblem-solving

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn