Director, Product Management, Debit Customer Experiences

Discover Financial
Virginia, New York
Full timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Prioritization","Cross-functional collaboration","Design sense","Customer experience focus","Transformational leadership"]

Lead product strategy and delivery for Debit Customer Experiences within Capital One’s Retail Bank Product space. Drive a winning customer experience across the journey—from card activation and engagement to retaining spend—by prioritizing effectively, partnering with Design on UX and customer research, and collaborating with technology teams on well-managed delivery. Apply a product framework spanning human-centered thinking, business focus, technology enablement, integrated problem solving, and transformational leadership.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
1 day ago

Director, Product Management, Debit Customer Experiences

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead product strategy and delivery for Debit Customer Experiences within Capital One’s Retail Bank Product space. Drive a winning customer experience across the journey—from card activation and engagement to retaining spend—by prioritizing effectively, partnering with Design on UX and customer research, and collaborating with technology teams on well-managed delivery. Apply a product framework spanning human-centered thinking, business focus, technology enablement, integrated problem solving, and transformational leadership.
Location: Virginia, New York
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Own Debit Customer Experiences product outcomes across the customer journey, including activation, engagement, and spend retention.
  • •Prioritize opportunities and work closely with teams to understand business drivers and context.
  • •Partner with Design on UX/customer needs research to shape consumer experiences.
  • •Collaborate with technology teams on well-managed delivery of product initiatives.
  • •Lead cross-functional teams to solve customer problems and drive organizational alignment.

Key Requirements

  • •Bachelor’s degree in any field and at least 5 years of Product Management experience.
  • •At least 2 years of experience in People Management.
  • •Experience translating business strategy and analysis into consumer facing digital products.
  • •Experience coming out of Fintech or Big Tech Corporations.
  • •3+ years of experience in People Management.
Experience:5+ yearsFintechBig Tech
Education:Bachelor's
Skills:PrioritizationCross-functional collaborationDesign senseCustomer experience focusTransformational leadership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn