Delivery Hero

3 months ago

Assistant Manager Operations - tMart

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Assist in end-to-end store and operations management for tMart, focusing on optimizing daily fulfillment, last-mile logistics, and store operations. Lead frontline teams, monitor KPIs, ensure SOP adherence, drive process improvements, and collaborate cross-functionally with supply chain, customer service, and finance to maintain accurate data and efficient operations.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Support the implementation and monitoring of operational processes to ensure efficiency, productivity, and service quality.
•Oversee daily operations within assigned areas (e.g., dark stores, fulfillment, last-mile logistics, customer experience).
•Ensure adherence to SOPs and company policies; identify operational issues and escalate or resolve them in a timely manner.
•Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines; conduct regular field visits to audit operations and identify improvements.
•Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and productivity; prepare regular reports on performance and highlight improvement areas.
•Supervise and support frontline teams, ensuring productivity and adherence to schedules; assist in onboarding, training, and coaching of operations staff; coordinate staffing and shift planning.

Key Requirements

•Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.
•3–5 years of experience in operations, preferably in e-commerce, quick commerce, retail, or logistics.
•Experience in managing frontline teams and day-to-day operations.
•Exposure to warehouse, fulfillment, or last-mile delivery operations is a plus.
•Strong organizational and execution skills with attention to detail.

Experience:3-5 yearsRetailE-commerceLogisticsDelivery

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadershipAnalyticalTeam management

Languages:English

Tech Stack:Excel

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

3 months ago

Assistant Manager Operations - tMart

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Support the implementation and monitoring of operational processes to ensure efficiency, productivity, and service quality.
•Oversee daily operations within assigned areas (e.g., dark stores, fulfillment, last-mile logistics, customer experience).
•Ensure adherence to SOPs and company policies; identify operational issues and escalate or resolve them in a timely manner.
•Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines; conduct regular field visits to audit operations and identify improvements.
•Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and productivity; prepare regular reports on performance and highlight improvement areas.
•Supervise and support frontline teams, ensuring productivity and adherence to schedules; assist in onboarding, training, and coaching of operations staff; coordinate staffing and shift planning.

Key Requirements

•Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.
•3–5 years of experience in operations, preferably in e-commerce, quick commerce, retail, or logistics.
•Experience in managing frontline teams and day-to-day operations.
•Exposure to warehouse, fulfillment, or last-mile delivery operations is a plus.
•Strong organizational and execution skills with attention to detail.

Experience:3-5 yearsRetailE-commerceLogisticsDelivery

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadershipAnalyticalTeam management

Languages:English

Tech Stack:Excel

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor