Customer Service Representative (UAE National)

Al Rostamani Group
Dubai
Full timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: associatesSkills: ["Active listening","Social perceptiveness","Customer service","Communication"]

Handle showroom customer inquiries by phone and email as the first point of contact. Provide pricing, product availability, delivery dates, and updates on delays, including arranging alternative delivery schedules. Prepare and get approvals for sales quotations, input and process orders in the company system, maintain filing and sales records, and coordinate with sales, marketing, and other departments while complying with QMS requirements.

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Al Rostamani Group
Al Rostamani Group
1 hour ago

Customer Service Representative (UAE National)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Handle showroom customer inquiries by phone and email as the first point of contact. Provide pricing, product availability, delivery dates, and updates on delays, including arranging alternative delivery schedules. Prepare and get approvals for sales quotations, input and process orders in the company system, maintain filing and sales records, and coordinate with sales, marketing, and other departments while complying with QMS requirements.
Location: Dubai
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer phone calls and emails for sales queries, acting as the first point of contact.
  • •Inform customers of unit prices, goods availability, delivery dates, and anticipated delays via mail or telephone.
  • •Prepare sales quotations with correct prices, discounts, and product numbers, and obtain required approvals.
  • •Input orders into the company system and ensure orders are processed per customers’ agreed delivery requirements.
  • •Develop filing systems for sales records and reports, collaborate with other departments, and comply with QMS requirements.

Key Requirements

  • •Min. Higher Secondary or Diploma; bachelor’s degree would be preferable.
  • •3 years in an FMCG sales environment.
  • •Proven customer service knowledge, including needs assessment and customer satisfaction evaluation.
  • •Knowledge of sales and marketing principles, including product promotion, sales techniques, and sales control systems.
  • •Proficient in English; Arabic and Hindi are an added advantage.
Experience:3+ yearsFMCG
Education:Associate's
Skills:Active listeningSocial perceptivenessCustomer serviceCommunication
Languages:EnglishArabicHindi

Eligibility

Nationality:UAE National

Company Brief

Al Rostamani Group
UAE family-owned conglomerate operating across automotive, trading, real estate, construction, solar energy, financial services, travel, and technology solutions with a legacy dating to the 1950s.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1957
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