CRM Business Analyst | Functional Expert

Avanade
Bologna
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Collaboration","Teamwork","Resilience","Adaptability","Passion for technology"]

Dynamics CRM Functional Expert responsible for translating business needs into Microsoft Dynamics CRM solutions, collaborating with stakeholders to gather requirements, ensure traceability, and support development and testing. Leads requirements management, guides project execution, and trains users while working across Sales and Marketing modules to optimize CRM processes for clients and internal teams.

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Avanade
Avanade
7 months ago

CRM Business Analyst | Functional Expert

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Last checked: 20 hours agoStatus: Live

Job Summary

Dynamics CRM Functional Expert responsible for translating business needs into Microsoft Dynamics CRM solutions, collaborating with stakeholders to gather requirements, ensure traceability, and support development and testing. Leads requirements management, guides project execution, and trains users while working across Sales and Marketing modules to optimize CRM processes for clients and internal teams.
Location: Bologna
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Translate business requirements into CRM solutions using Microsoft Dynamics CRM technology.
  • •Identify and engage stakeholders to collect and document requirements.
  • •Contribute to requirements management ensuring traceability and reusability.
  • •Support transfer of functional requirements to development and testing teams.
  • •Collaborate with stakeholders to evolve CRM solutions.
Travel: Medium travel

Pay and Benefits

Perks:Remote WorkWell-being

Key Requirements

  • •Conoscenza applicativa e pluriennale esperienza sui moduli MS Dynamics CRM 365 Customer Engagement, in particolare Sales and Marketing.
  • •Conoscenza della Customization della piattaforma MS Dynamics CRM 365 Customer Engagement (data model, views, forms, advanced search, dashboard, workflow, business rules).
  • •Ottima conoscenza degli strumenti Microsoft: Excel, Visio, PowerPoint, Word, SharePoint (utilizzatore).
  • •Disponibilità a sostenere trasferte.
  • •Esperienza come Functional Lead per la gestione di gruppi di Business Analyst (nice to have).
Experience:CRMMicrosoft Dynamics 365Consulting
Skills:CollaborationTeamworkResilienceAdaptabilityPassion for technology
Certifications:Microsoft DynamicsMicrosoft Dynamics 365 certification
Languages:Italian
Tech Stack:Microsoft Dynamics 365ExcelVisioPowerPointWordSharePointPower BI

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn