Allianz

2 weeks ago

UEM Service Manager - North America Region (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Manage the UEM (Mobile Client & Enterprise Mobility) service for North America, coordinating and continuously improving service delivery across its lifecycle. Define and monitor service KPIs and parameters such as cost, quality, capacity, business continuity, and IT security, ensuring alignment with IT standards. Work in agile Scrum/DevOps teams for end-to-end service responsibility, steer third-party suppliers and operations providers, and evolve service components using ITIL for cost-optimized continuous improvement.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Coordinate, monitor, steer, and continuously improve services/service delivery according to service lifecycle management.
•Participate in defining key indicators and parameters (cost per service, quality, capacity, business continuity, and IT security) and ensure alignment with IT standards and processes.
•Work in agile teams using Scrum/DevOps to ensure end-to-end responsibility for the service with focus on North America.
•Provide service management across the matrix organization and design new service components for UEM.
•Continually improve the UEM service along the ITIL framework, including cost optimization, while handling escalation/complaint management and supporting projects.

Pay and Benefits

Perks:Health InsuranceParental LeavePensionEquityEmployee Discounts

Key Requirements

•Knowledge and experience within the ITIL framework, including SLA, KPI and NPS, plus provider management knowledge.
•Fundamental knowledge in ServiceNow for managing orders for the service family.
•Fundamental knowledge of Microsoft Intune and Modern deployment, and knowledge of O365 products and integrations.
•Ability to work under pressure delivering high-quality results with strong flexibility, teamwork, commitment, and resilience.
•English fluency with strong communication, influencing, empathy, and patience.

Skills:TeamworkResilienceOrganizationProblem-solvingCommunication

Languages:English

Tech Stack:ITILSLAKPINPSServiceNowWindowsIOSAndroidMicrosoft IntuneO365ScrumDevOpsUEMVDIAVC/VDIIT security

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

2 weeks ago

UEM Service Manager - North America Region (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Coordinate, monitor, steer, and continuously improve services/service delivery according to service lifecycle management.
•Participate in defining key indicators and parameters (cost per service, quality, capacity, business continuity, and IT security) and ensure alignment with IT standards and processes.
•Work in agile teams using Scrum/DevOps to ensure end-to-end responsibility for the service with focus on North America.
•Provide service management across the matrix organization and design new service components for UEM.
•Continually improve the UEM service along the ITIL framework, including cost optimization, while handling escalation/complaint management and supporting projects.

Pay and Benefits

Perks:Health InsuranceParental LeavePensionEquityEmployee Discounts

Key Requirements

•Knowledge and experience within the ITIL framework, including SLA, KPI and NPS, plus provider management knowledge.
•Fundamental knowledge in ServiceNow for managing orders for the service family.
•Fundamental knowledge of Microsoft Intune and Modern deployment, and knowledge of O365 products and integrations.
•Ability to work under pressure delivering high-quality results with strong flexibility, teamwork, commitment, and resilience.
•English fluency with strong communication, influencing, empathy, and patience.

Skills:TeamworkResilienceOrganizationProblem-solvingCommunication

Languages:English

Tech Stack:ITILSLAKPINPSServiceNowWindowsIOSAndroidMicrosoft IntuneO365ScrumDevOpsUEMVDIAVC/VDIIT security

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn