Zipline

2 weeks ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own the post-onboarding commercial relationship for a portfolio of enterprise clients, driving long-term customer success through adoption, retention, renewals, expansions, and strategic account planning. Serve as a trusted customer advocate by leveraging industry insights and customer health metrics. Lead quarterly business reviews with actionable, data-driven recommendations, and collaborate cross-functionally across teams to deliver an exceptional experience.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and execute customer success strategies to improve satisfaction, onboarding, retention, and revenue growth.
•Monitor customer health and performance metrics, identify opportunities and risks, and deliver quarterly business reviews with actionable insights.
•Own the full commercial lifecycle post-onboarding, including renewals, upsells, cross-sells, and expansion opportunities within the existing customer base.
•Provide customer advocacy and use industry trends and insights to make strategic recommendations.
•Collaborate with sales and marketing teams on customer expansion and help mentor junior team members.

Pay and Benefits

Salary: CAD 68,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveRemote WorkHome OfficeLearning Budget

Key Requirements

•Experience in a customer success or account management role, including advocating for customers at an executive level.
•Track record driving customer growth via cross-selling and upselling initiatives.
•Demonstrated ability to collaborate effectively with various departments.
•Working experience with SaaS products and the technology industry.
•Proficiency using data analytics to drive insights and improvements.

Experience:SaaS

Skills:Customer advocacyCross-functional collaborationStrategic recommendationsMentorshipData-driven decision-making

Tech Stack:SaaSAI

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website

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Zipline

2 weeks ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and execute customer success strategies to improve satisfaction, onboarding, retention, and revenue growth.
•Monitor customer health and performance metrics, identify opportunities and risks, and deliver quarterly business reviews with actionable insights.
•Own the full commercial lifecycle post-onboarding, including renewals, upsells, cross-sells, and expansion opportunities within the existing customer base.
•Provide customer advocacy and use industry trends and insights to make strategic recommendations.
•Collaborate with sales and marketing teams on customer expansion and help mentor junior team members.

Pay and Benefits

Salary: CAD 68,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveRemote WorkHome OfficeLearning Budget

Key Requirements

•Experience in a customer success or account management role, including advocating for customers at an executive level.
•Track record driving customer growth via cross-selling and upselling initiatives.
•Demonstrated ability to collaborate effectively with various departments.
•Working experience with SaaS products and the technology industry.
•Proficiency using data analytics to drive insights and improvements.

Experience:SaaS

Skills:Customer advocacyCross-functional collaborationStrategic recommendationsMentorshipData-driven decision-making

Tech Stack:SaaSAI

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website