Sales Associate, Chatswood Chase

Hermes
Sydney
Workplace: OnsiteFull timeFunction: SalesExperience: 3+ yearsSkills: ["Client-focused","Communication","Relationship building","Time management","Teamwork"]

Deliver exceptional client experiences at the Hermès Chatswood Chase Boutique in a fast-paced luxury environment. Build and maintain client relationships, handle service concerns (exchanges/returns/repairs) and capture accurate information in POS and CRM systems. Represent your assigned métier as an Ambassador, support visual merchandising and housekeeping, and assist with stock deliveries, cycle counts, and policy compliance while meeting personal targets on a 7-day roster.

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FursaFursa
Hermes
Hermes
1 month ago

Sales Associate, Chatswood Chase

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Deliver exceptional client experiences at the Hermès Chatswood Chase Boutique in a fast-paced luxury environment. Build and maintain client relationships, handle service concerns (exchanges/returns/repairs) and capture accurate information in POS and CRM systems. Represent your assigned métier as an Ambassador, support visual merchandising and housekeeping, and assist with stock deliveries, cycle counts, and policy compliance while meeting personal targets on a 7-day roster.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional client experience and maintain client relationships in line with Hermès Sales & Service Ambassador guidelines.
  • •Handle client service issues (dissatisfied customers, exchanges, returns, after-sales) and support repairs with accurate forms.
  • •Capture and update accurate customer and transaction information through POS and CRM systems.
  • •Act as a proactive métier Ambassador, including visual merchandising, housekeeping, and sharing métier performance and product knowledge.
  • •Assist with daily operations such as stock delivery unpacking/validation, cycle counts/stock takes, and compliance with store policies.

Key Requirements

  • •Availability to work within a 7-day roster including weekends.
  • •Strong background in customer service and/or sales, ideally in a luxury environment with Fine Jewelry expertise.
  • •Strong interpersonal and communication skills, including relationship development.
  • •Exhibit a high standard of presentation and grooming.
  • •Time management and ability to multitask, organize, and prioritize while achieving personal targets.
Experience:3+ yearsLuxury retailFine jewelryCustomer serviceSales
Skills:Client-focusedCommunicationRelationship buildingTime managementTeamwork
Tech Stack:POSCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn