Lead - Solution Engineer

Freshworks
Boston
Workplace: HybridFull timeUSD 143,565 - 177,345 annuallyFunction: Administration & Executive AssistanceExperience: 6-8 yearsEducation: bachelorsSkills: ["Presentation","Communication","Time management","Cross-functional collaboration","Problem-solving"]

Lead solution engineering for Freshworks’ Enterprise GTM in North America, partnering with customers to identify and solve critical business challenges. Support sales through discovery calls and product demonstrations for active deals, gathering requirements to define customer problems. Build and present compelling Freshworks demos, clearly articulate solution value across diverse audiences, and continuously grow your skills while evangelizing the Freshworks user experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Freshworks
Freshworks
1 month ago

Lead - Solution Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Lead solution engineering for Freshworks’ Enterprise GTM in North America, partnering with customers to identify and solve critical business challenges. Support sales through discovery calls and product demonstrations for active deals, gathering requirements to define customer problems. Build and present compelling Freshworks demos, clearly articulate solution value across diverse audiences, and continuously grow your skills while evangelizing the Freshworks user experience.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Enterprise customers to identify and address their most critical business challenges.
  • •Support the sales team with discovery calls and product demonstrations for active deals.
  • •Gather requirements to clearly define customer problems.
  • •Build and present compelling demonstrations of Freshworks products.
  • •Articulate the value of Freshworks solutions to a variety of audiences.

Pay and Benefits

Salary: USD 143,565 - 177,345 annually
Perks:DentalMedicalVisionDisability InsuranceLife InsuranceEquityPaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental Leave

Key Requirements

  • •6-8 years of Solution Engineering experience.
  • •Excellent soft skills and presentation abilities.
  • •Proven capability to work on cross-functional teams to address business and technical challenges.
  • •Strong verbal, written, presentation, and interpersonal communication skills.
  • •Demonstrated time management skills in a dynamic sales environment, managing multiple deals monthly.
Experience:6-8 yearsSaaSITSMSLEDManufacturingEnterprise
Education:Bachelor's
Skills:PresentationCommunicationTime managementCross-functional collaborationProblem-solving
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor