Customer Care Professional with advanced English skills-Know Your Customer

American Express
Buenos Aires
Workplace: HybridPart timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Multitasking","Resiliency","Customer loyalty mindset","Listening","Communication","Influencing","Consultative problem-solving"]

Manage KYC cases for customer accounts in a fast-paced, structured customer care environment. Resolve product and service inquiries by asking probing questions, identifying issues, and articulating tailored solutions that drive brand advocacy. Build and nurture customer relationships, document account information, and deliver results measured by quality, effectiveness, and efficiency. Work in a Monday–Friday schedule with availability from 2 PM to 8 PM, requiring flexibility.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Express
American Express
4 days ago

Customer Care Professional with advanced English skills-Know Your Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage KYC cases for customer accounts in a fast-paced, structured customer care environment. Resolve product and service inquiries by asking probing questions, identifying issues, and articulating tailored solutions that drive brand advocacy. Build and nurture customer relationships, document account information, and deliver results measured by quality, effectiveness, and efficiency. Work in a Monday–Friday schedule with availability from 2 PM to 8 PM, requiring flexibility.
Location: Buenos Aires
Workplace: Hybrid
Employment Type: Part time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Deliver extraordinary customer care by managing KYC cases concerning customer accounts.
  • •Resolve product or service inquiries by asking probing questions, determining causes, and selecting and articulating best solutions.
  • •Grow and nurture customer relationships that result in measurable customer value.
  • •Document necessary account information and offer custom solutions that benefit customers.
  • •Deliver results measured by quality, effectiveness, and efficiency.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalCounseling SupportRetirement

Key Requirements

  • •Fluency in writing and speaking in advanced English is required.
  • •Be available Monday–Friday from 2 PM to 8 PM and remain flexible.
  • •High school diploma or equivalent is required.
  • •Demonstrate resiliency in a fast-paced, metric-driven environment with multitasking and operating in a Windows environment.
  • •Have customer service experience with a passion for building customer loyalty through listening, relationship building, and strong written and verbal communication.
Education:High School
Skills:MultitaskingResiliencyCustomer loyalty mindsetListeningCommunicationInfluencingConsultative problem-solving
Languages:English
Tech Stack:Windows

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn