Customer Experience Specialist (Sales Associate) - Chicago

RealReal
Chicago
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer service","Suggestive selling","Problem-solving","Organizational skills","Time management"]

Drive customer and consignor experiences in a fast-paced, metrics-driven retail boutique by engaging customers to exceed daily sales goals and performing proactive outreach for repeat business. Serve as a circular economy expert, manage consignment drop-offs, resolve consignor inquiries, and ensure quality control for items prepared for shipment. Maintain boutique standards and support store readiness through merchandising, replenishment, and opening/closing procedures.

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RealReal
RealReal
1 day ago

Customer Experience Specialist (Sales Associate) - Chicago

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Drive customer and consignor experiences in a fast-paced, metrics-driven retail boutique by engaging customers to exceed daily sales goals and performing proactive outreach for repeat business. Serve as a circular economy expert, manage consignment drop-offs, resolve consignor inquiries, and ensure quality control for items prepared for shipment. Maintain boutique standards and support store readiness through merchandising, replenishment, and opening/closing procedures.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage customers using suggestive selling and deep product knowledge to exceed daily sales goals.
  • •Perform daily proactive outreach to drive consistent traffic and repeat business.
  • •Educate buyers and consignors on the circular economy mission and the value of sustainable luxury.
  • •Manage consignment drop-off expectations, resolve complex consignor inquiries, and ensure quality control for items prepared for shipment.
  • •Maintain boutique standards and support store readiness through merchandising, replenishment, and opening/closing procedures.

Pay and Benefits

Salary: USD 21 - 25 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeavePaid HolidaysEquity

Key Requirements

  • •1+ years retail experience in a customer or business-facing role.
  • •Ability to work flexible hours, including holidays, evenings, and weekends.
  • •Dedication to delivering an elevated experience to both customers and employees.
  • •Ability to problem-solve to meet customer needs.
  • •Positive, friendly demeanor and professionalism representing the brand with integrity.
Experience:1+ yearsRetailLuxuryConsignment
Skills:Customer serviceSuggestive sellingProblem-solvingOrganizational skillsTime management
Tech Stack:Google SuiteSalesforceMac iOSIOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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