Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Teamwork","Attention to detail","Safe driving"]

Deliver vehicles to customers’ doors and provide a great end-to-end customer experience as a key part of the car-buying journey. You’ll load and unload vehicles on custom haulers, inspect equipment for safety, complete customer paperwork, and enter thorough notes into a customer tracking system. The role requires strong customer-facing skills and safe, consistent driving while meeting physical demands and local licensing requirements.

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FursaFursa
Carvana
Carvana
6 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors and provide a great end-to-end customer experience as a key part of the car-buying journey. You’ll load and unload vehicles on custom haulers, inspect equipment for safety, complete customer paperwork, and enter thorough notes into a customer tracking system. The role requires strong customer-facing skills and safe, consistent driving while meeting physical demands and local licensing requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles and inspect the hauler to help ensure vehicles maintain safe-to-drive condition.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Work assigned shifts and rotate days off across weekdays and weekends while meeting physical demands.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Be able to read, write, speak, and understand English.
  • •Perform physically demanding tasks including detailing vehicles and loading/unloading vehicles (including lifting/pulling/pushing/carrying up to 50 lbs).
  • •Maintain safe driving practices and a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Must obtain a Notary in your local jurisdiction within the first 90 days (process sponsored by Carvana) and meet state-specific license requirements (e.g., Chauffeur’s or Vehicle Verifier where applicable).
Experience:2+ yearsAutomotive retailCustomer service
Skills:Customer-focusedSelf-motivatedTeamworkAttention to detailSafe driving
Licenses:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn