Bilingual Client Care Support - Contact Center

Visa
Colombia
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem solving","Multi-tasking","Attention to detail","Customer orientation"]

Support card holders through inbound phone calls for a range of Visa products, following well-defined policies and procedures. Handle requests quickly and professionally, listen to understand each case, and document outcomes while maintaining accurate cardholder data in internal systems. Collaborate with peers in a diverse, customer-focused environment, uphold confidentiality for sensitive information, and complete required training with full schedule availability. On-site work is required in Bogota.

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FursaFursa
Visa
Visa
2 months ago

Bilingual Client Care Support - Contact Center

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support card holders through inbound phone calls for a range of Visa products, following well-defined policies and procedures. Handle requests quickly and professionally, listen to understand each case, and document outcomes while maintaining accurate cardholder data in internal systems. Collaborate with peers in a diverse, customer-focused environment, uphold confidentiality for sensitive information, and complete required training with full schedule availability. On-site work is required in Bogota.
Location: Colombia
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Support card holders’ needs via inbound phone calls across a variety of Visa products.
  • •Respond to customer requests quickly and professionally while meeting quality expectations.
  • •Listen and probe to determine the nature of each call and complete the appropriate actions.
  • •Multi-task across multiple computer programs and utilize tools to document questions and needs.
  • •Maintain confidentiality and accurately update cardholder data in appropriate databases, following key control and other policies.

Key Requirements

  • •Must have a High School diploma or equivalent (or relevant work experience).
  • •1+ years of work experience and at least 2–3 years of contact center experience.
  • •Must speak English and Spanish.
  • •Demonstrated customer service experience and a commitment to quality and customer orientation.
  • •Computer experience in a Windows environment and ability to navigate the internet and multiple program platforms.
Experience:1+ yearsPaymentsFinancial servicesContact center
Education:High School
Skills:CommunicationInterpersonal skillsProblem solvingMulti-taskingAttention to detailCustomer orientation
Languages:EnglishSpanish
Tech Stack:Windows

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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