Bilingual Client Care Support - Contact Center

Support card holders through inbound phone calls for a range of Visa products, following well-defined policies and procedures. Handle requests quickly and professionally, listen to understand each case, and document outcomes while maintaining accurate cardholder data in internal systems. Collaborate with peers in a diverse, customer-focused environment, uphold confidentiality for sensitive information, and complete required training with full schedule availability. On-site work is required in Bogota.