Agent Experience Manager

Compass
United States
Workplace: OnsiteFull timeUSD 28 - 31 hourlyFunction: Customer Success & Account ManagementSkills: ["Customer focus","Communication","Relationship building","Empathetic listening","Problem-solving"]

Serve as the first point of contact for new Compass agent customers and act as their ongoing day-to-day account manager. Provide 1:1 support, strategic recommendations, and group training to help agents adopt Compass technology and expand their businesses. Create marketing collateral from templates, coordinate with onboarding and marketing teams, support office-facing needs, and champion agent questions and feedback across the organization.

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Compass
Compass
3 days ago

Agent Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the first point of contact for new Compass agent customers and act as their ongoing day-to-day account manager. Provide 1:1 support, strategic recommendations, and group training to help agents adopt Compass technology and expand their businesses. Create marketing collateral from templates, coordinate with onboarding and marketing teams, support office-facing needs, and champion agent questions and feedback across the organization.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of high-touch agent customers as their day-to-day contact via phone, email, and in-person meetings
  • •Promote adoption of Compass technology by providing 1:1 support, strategic recommendations, and group training
  • •Provide essential marketing support, including answering questions and creating collateral from templates and liaising with marketing specialists
  • •Partner with the Onboarding team to support strategy and logistics for welcoming new customers
  • •Serve as the face of the office by welcoming guests, answering the phone line, managing mail distribution, and handling first-line office needs

Pay and Benefits

Salary: USD 28 - 31 hourly
Perks:Paid LeaveMedicalHealth InsuranceDentalVision401kLife InsuranceDisability InsuranceParental LeavePet Insurance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations
  • •A passion for supporting and serving agents trying to grow their businesses
  • •Establish credibility with key agent decision-makers and influencers
  • •Great listening skills and empathy for customer pain points
  • •Strong communication and relationship-building skills, with meticulous attention to detail
Experience:Customer serviceTrainingOffice managementHospitalityOperationsReal estate
Skills:Customer focusCommunicationRelationship buildingEmpathetic listeningProblem-solving
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn