Senior Sales Operations Manager

Intercom
San Francisco
Workplace: HybridFull timeUSD 145,800 - 174,150 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["Analytical skills","Communication","Cross-functional program management","Commercial judgment","High ownership"]

Own and optimize the sales operating system for an AI customer agent, partnering with Sales, Finance, and GTM leaders to scale forecasting, pipeline reporting, quota/territory planning, and performance insights. Build dashboards for funnel health and productivity, govern sales metrics and data, and translate business requirements into scalable solutions across CRM, BI, planning, compensation, and related systems. Lead cross-functional programs and help eliminate bottlenecks across the full sales cycle.

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FursaFursa
Intercom
Intercom
1 day ago

Senior Sales Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own and optimize the sales operating system for an AI customer agent, partnering with Sales, Finance, and GTM leaders to scale forecasting, pipeline reporting, quota/territory planning, and performance insights. Build dashboards for funnel health and productivity, govern sales metrics and data, and translate business requirements into scalable solutions across CRM, BI, planning, compensation, and related systems. Lead cross-functional programs and help eliminate bottlenecks across the full sales cycle.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own and optimize core sales operations processes, systems, and operating cadences across the sales organization.
  • •Partner with Sales leadership and Finance to build and maintain forecasting, pipeline reporting, quota models, attainment tracking, and performance insights.
  • •Develop trusted reporting and dashboards for funnel health, productivity, conversion, win rates, capacity, and revenue performance.
  • •Lead territory planning and capacity analysis and support efficient allocation of sales resources.
  • •Translate requirements into scalable solutions across CRM, BI, sales planning, compensation, and other GTM systems, partnering with Business Systems/Data Engineering and leading cross-functional programs through implementation.

Pay and Benefits

Salary: USD 145,800 - 174,150 annually
Equity and Bonus:Equity
Perks:Rsus

Key Requirements

  • •5+ years of experience in Sales Operations, Revenue Operations, GTM Strategy, Sales Strategy & Operations, Business Operations, or related fields, preferably in a high-growth technology or SaaS company.
  • •Strong understanding of sales processes, forecasting, pipeline management, quota and territory planning, compensation, and sales performance metrics.
  • •Experience owning or significantly improving CRM, BI, planning, compensation, or revenue technology systems.
  • •Advanced Excel or Google Sheets skills and experience with BI/reporting tools such as Tableau, Looker, Power BI, or similar.
  • •Ability to manage complex, cross-functional programs with multiple stakeholders and competing priorities.
Experience:5+ yearsSaaSHigh-growth technology
Skills:Analytical skillsCommunicationCross-functional program managementCommercial judgmentHigh ownership
Tech Stack:ExcelGoogle SheetsTableauLookerPower BISalesforceCRMBI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn