Emerson

1 month ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer responsible for installing and upgrading NI/Emerson OptimalPlus systems, integrating with customer networks, and providing high-level technical support to global customers in automotive and semiconductor sectors. Collaborates with Application Engineers, supports production sites and complex operations, maintains hardware/databases, troubleshoots issues, and travels as needed to ensure successful onboarding and ongoing support.

Location: Malaysia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Install, upgrade NI/Emerson OptimalPlus systems and perform integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
•Provide IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment; support customer’s technical requests and troubleshoot issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems.
•Collaborate with Application Engineers to ensure customer challenges are resolved for gold support level customers for new production sites and complex operations.
•Contribute to the team with your talents, intellect and enthusiasm while delivering quality support.
•Assist in ensuring successful deployment and ongoing operation of OptimalPlus solutions across customer environments.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceParental LeaveFlexible Time

Key Requirements

•Degree in Computer/ Telecommunication Engineering/Information Technology or equivalent
•At least 3 years of working experience in system/network troubleshooting
•Proficiency in written/verbal English communication
•Experience in semiconductor testing environment
•Knowledge in Windows system administration, Networking/Security and Database administration (SQL server) (Preferred)

Experience:3+ yearsSemiconductor testingBig data analytics

Education:Bachelor's

Skills:CommunicationEnglishTroubleshootingCustomer service

Languages:English

Tech Stack:WindowsSQL ServerNetworkingSecurity

Company Brief

Emerson

Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn

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Emerson

1 month ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Malaysia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Install, upgrade NI/Emerson OptimalPlus systems and perform integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
•Provide IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment; support customer’s technical requests and troubleshoot issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems.
•Collaborate with Application Engineers to ensure customer challenges are resolved for gold support level customers for new production sites and complex operations.
•Contribute to the team with your talents, intellect and enthusiasm while delivering quality support.
•Assist in ensuring successful deployment and ongoing operation of OptimalPlus solutions across customer environments.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceParental LeaveFlexible Time

Key Requirements

•Degree in Computer/ Telecommunication Engineering/Information Technology or equivalent
•At least 3 years of working experience in system/network troubleshooting
•Proficiency in written/verbal English communication
•Experience in semiconductor testing environment
•Knowledge in Windows system administration, Networking/Security and Database administration (SQL server) (Preferred)

Experience:3+ yearsSemiconductor testingBig data analytics

Education:Bachelor's

Skills:CommunicationEnglishTroubleshootingCustomer service

Languages:English

Tech Stack:WindowsSQL ServerNetworkingSecurity

Company Brief

Emerson

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn