Senior Technical Support Engineer

Emerson
Malaysia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Interpersonal communication","Independence","Customer orientation","Self-driven"]

Support NI/Emerson OptimalPlus customers by troubleshooting and resolving complex technical issues and integrating OptimalPlus systems with customers’ systems and networks. Install and upgrade OptimalPlus solutions, provide IT maintenance and administration for customer production environments (including hardware and databases), and collaborate with Application Engineers to ensure mission-critical operations run smoothly for high-support customers.

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Emerson
Emerson
2 months ago

Senior Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support NI/Emerson OptimalPlus customers by troubleshooting and resolving complex technical issues and integrating OptimalPlus systems with customers’ systems and networks. Install and upgrade OptimalPlus solutions, provide IT maintenance and administration for customer production environments (including hardware and databases), and collaborate with Application Engineers to ensure mission-critical operations run smoothly for high-support customers.
Location: Malaysia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install and upgrade NI/Emerson OptimalPlus systems and perform integration tasks between OptimalPlus and customers’ systems and networks.
  • •Provide IT maintenance and administration for OptimalPlus hardware and databases in the customer production environment.
  • •Support customers’ technical requests and troubleshoot issues in OptimalPlus systems and their interfaces to customer systems.
  • •Collaborate with Application Engineers to ensure customers’ challenges are resolved responsively.
  • •Work with a team supporting customers in production sites and complex mission-critical operations.

Pay and Benefits

Perks:Health InsurancePaid ParentalEmployee Assistance

Key Requirements

  • •Degree in Computer/Telecommunication Engineering/Information Technology (or equivalent).
  • •At least 3 years of experience troubleshooting systems and networks.
  • •Strong written and verbal English communication.
  • •Experience and knowledge in a semiconductor testing environment.
  • •Knowledge of Windows system administration, networking/security, and database administration (SQL Server) is preferred.
Experience:3+ years
Education:
Skills:Interpersonal communicationIndependenceCustomer orientationSelf-driven
Languages:English
Tech Stack:WindowsSQL Server

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn