Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 18.69 - 26.14 hourlyFunction: Sales0Skills: ["Communication","Consultative selling","Relationship building","Organizational skills","Self-motivation"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email to understand needs and recommend parts and solutions. Build product expertise in plumbing/HVAC offerings, drive sales growth through upsell and cross-sell, and use catalogs and manufacturer databases to provide accurate information. Process transactions accurately, manage special orders and follow-ups, and support outside sales for seamless account growth.

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Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email to understand needs and recommend parts and solutions. Build product expertise in plumbing/HVAC offerings, drive sales growth through upsell and cross-sell, and use catalogs and manufacturer databases to provide accurate information. Process transactions accurately, manage special orders and follow-ups, and support outside sales for seamless account growth.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, by phone, and via email to understand needs and recommend solutions.
  • •Use product expertise in plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
  • •Locate parts and provide accurate, timely information using catalogs, computer systems, and manufacturer databases.
  • •Process transactions accurately and efficiently, and manage special orders with order-status follow-up and back-order/delivery timeline support.

Pay and Benefits

Salary: USD 18.69 - 26.14 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales; plumbing/HVAC industry experience is preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and organizational skills, including the ability to manage multiple priorities.
Skills:CommunicationConsultative sellingRelationship buildingOrganizational skillsSelf-motivation
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn