Call Center Manager
Qureos
San Jose
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Organized","Reliable","Results-driven","Problem-solving","Excellent communication","Interpersonal skills","Organizational and leadership","Customer-service oriented","Positive","Patient"]Supervise daily call center operations and the team to maximize efficiency, cost-effectiveness, and productivity. Set day-to-day objectives, plan resources across people and technology, and collect/analyze call center statistics and customer service metrics. Own budgeting and expense tracking, hire and train staff, monitor call handling procedures, and evaluate performance using key KPIs. Produce reports for departments and upper management.
