Agentic Service Design Architect - Digital Engineer (UK Wide, GB)

Atos
United Kingdom
Full timeFunction: Consulting & AdvisoryExperience: 6-10 yearsSkills: ["Structured thinking","Cross-functional collaboration","Problem decomposition","Logical reasoning"]

Define and structure agentic service delivery models by translating ITSM, operations, and business requirements into detailed agent workflows, interaction patterns, and operational design artifacts. Design orchestration logic, decision trees, and human/agent involvement and escalation models, ensuring governance, safety, and platform constraints are met. Collaborate with developers and architects to deliver implementable, optimized workflows for efficiency, reliability, and maintainability.

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Atos
Atos
14 hours ago

Agentic Service Design Architect - Digital Engineer (UK Wide, GB)

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Last checked: 14 hours agoStatus: Live

Job Summary

Define and structure agentic service delivery models by translating ITSM, operations, and business requirements into detailed agent workflows, interaction patterns, and operational design artifacts. Design orchestration logic, decision trees, and human/agent involvement and escalation models, ensuring governance, safety, and platform constraints are met. Collaborate with developers and architects to deliver implementable, optimized workflows for efficiency, reliability, and maintainability.
Location: United Kingdom
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Analyze service requirements across ITSM, operations, and business processes.
  • •Design agentic workflows and orchestration logic.
  • •Define interaction models between agents, systems, and humans, including involvement and escalation patterns.
  • •Produce agent flow specifications and design artifacts aligned to governance and safety constraints.
  • •Collaborate with developers and architects to ensure implementability and optimize for efficiency, reliability, and maintainability.

Pay and Benefits

Perks:Pension SchemePrivate MedicalIncome ProtectionLife AssurancePaid LeaveFlex BenefitsNational Holidays

Key Requirements

  • •Strong background in service design and/or process engineering, including enterprise operational workflows.
  • •Experience modeling workflow and orchestration logic (e.g., BPMN and automation/orchestration tools).
  • •Ability to define logical flows and decision trees for agent-assisted workflows.
  • •Understanding of AI-assisted workflows and agent behavior modeling.
  • •Experience with ITSM processes such as incident, change, and problem management.
Experience:6-10 yearsEnterprise environmentsITSMProcess engineeringAutomation
Skills:Structured thinkingCross-functional collaborationProblem decompositionLogical reasoning
Tech Stack:BPMNWorkflow modelingOrchestrationAutomation toolsN8nServiceNowAgent-based architecturesITSM

Eligibility

Security Clearance:SC clearance

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn