Apollo.io

4 weeks ago

Analyst, GTM Customer Intelligence

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Embed analytics partner to the Customer Success organization, building the post-sales intelligence layer that powers retention, expansion, and customer health decisions. Own health scoring analytics, renewal and billing insights, support metrics, and dashboards used by CS leadership. Work with CS Leadership, CS Operations, Finance, and Data Engineering to translate complex lifecycle questions into reliable, scalable reporting.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Build and maintain the analytics infrastructure behind the customer health scoring model and surface at-risk customers with leading indicators for churn or expansion.
•Develop renewal pipeline reporting to provide CS and Finance visibility into renewal timing and risk, with recurring reporting cadences.
•Instrument and analyze data from billing systems and support metrics to identify patterns predicting churn or expansion and surface signals into CS workflows and dashboards.
•Build reporting around upsell/cross-sell motion including expansion pipeline, seat growth, product adoption, and net revenue retention to guide expansion analytics.
•Design, maintain, and iterate dashboards for the entire CS org, from individual book-of-business views to VP-level dashboards, ensuring data is accurate and actionable.

Pay and Benefits

Salary: USD 126,700 - 182,200 annually

Equity and Bonus:Equity

Perks:Equity401kPaid LeaveParental LeaveHealth InsuranceDentalVisionWellness Stipend

Key Requirements

•3+ years of experience in an analytics, Customer Success Operations, or Revenue Operations role, with direct exposure to post-sales data in a B2B SaaS environment.
•Strong SQL skills and experience with BI tools (Looker, Tableau, or similar).
•Experience with Salesforce or CS platforms (Gainsight, Vitally, ChurnZero, or similar).
•Familiarity with CS data domains such as health scoring, NRR, churn, renewal pipelines, and customer lifecycle stages.
•Excellent communication and ability to translate business questions into structured analytics projects.

Experience:3+ yearsB2B SaaSCS analyticsPost-sales analytics

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingAttention to detail

Languages:English

Tech Stack:SQLLookerTableauSalesforceGainsightVitallyChurnZeroAI toolingLLMsBI dashboards

Company Brief

Apollo.io

Provides a B2B sales engagement platform and global contact database that helps revenue teams find prospects, enrich data, and automate outbound workflows to accelerate pipeline and close deals.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Apollo.io

4 weeks ago

Analyst, GTM Customer Intelligence

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Build and maintain the analytics infrastructure behind the customer health scoring model and surface at-risk customers with leading indicators for churn or expansion.
•Develop renewal pipeline reporting to provide CS and Finance visibility into renewal timing and risk, with recurring reporting cadences.
•Instrument and analyze data from billing systems and support metrics to identify patterns predicting churn or expansion and surface signals into CS workflows and dashboards.
•Build reporting around upsell/cross-sell motion including expansion pipeline, seat growth, product adoption, and net revenue retention to guide expansion analytics.
•Design, maintain, and iterate dashboards for the entire CS org, from individual book-of-business views to VP-level dashboards, ensuring data is accurate and actionable.

Pay and Benefits

Salary: USD 126,700 - 182,200 annually

Equity and Bonus:Equity

Perks:Equity401kPaid LeaveParental LeaveHealth InsuranceDentalVisionWellness Stipend

Key Requirements

•3+ years of experience in an analytics, Customer Success Operations, or Revenue Operations role, with direct exposure to post-sales data in a B2B SaaS environment.
•Strong SQL skills and experience with BI tools (Looker, Tableau, or similar).
•Experience with Salesforce or CS platforms (Gainsight, Vitally, ChurnZero, or similar).
•Familiarity with CS data domains such as health scoring, NRR, churn, renewal pipelines, and customer lifecycle stages.
•Excellent communication and ability to translate business questions into structured analytics projects.

Experience:3+ yearsB2B SaaSCS analyticsPost-sales analytics

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingAttention to detail

Languages:English

Tech Stack:SQLLookerTableauSalesforceGainsightVitallyChurnZeroAI toolingLLMsBI dashboards

Company Brief

Apollo.io

Provides a B2B sales engagement platform and global contact database that helps revenue teams find prospects, enrich data, and automate outbound workflows to accelerate pipeline and close deals.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn