Customer Service Specialist I WI

Sutherland
Bogotá
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Problem-solving","Ownership","Time management","Adaptability","Attention to detail","Confidentiality"]

Deliver fast, professional customer support in Bogotá by handling inquiries through phone, chat, and email. Resolve issues end-to-end or escalate complex cases, while meeting performance targets. Accurately document interactions, update customer information, and maintain confidentiality when handling sensitive data. You’ll use CRM tools and email/spreadsheets to multitask across systems and apply strong English communication, empathy, and attention to detail to improve the customer experience.

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FursaFursa
Sutherland
Sutherland
2 months ago

Customer Service Specialist I WI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver fast, professional customer support in Bogotá by handling inquiries through phone, chat, and email. Resolve issues end-to-end or escalate complex cases, while meeting performance targets. Accurately document interactions, update customer information, and maintain confidentiality when handling sensitive data. You’ll use CRM tools and email/spreadsheets to multitask across systems and apply strong English communication, empathy, and attention to detail to improve the customer experience.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide friendly, efficient customer support via phone, chat, or email.
  • •Handle inbound and outbound communications while meeting performance goals.
  • •Take ownership of customer issues until resolution or escalation.
  • •Document interactions accurately and update customer information.
  • •Identify and escalate complex or sensitive cases while maintaining confidentiality.

Key Requirements

  • •B2+ English communication skills.
  • •High school diploma or equivalent.
  • •Ability to multitask and navigate multiple systems efficiently.
  • •Customer-focused mindset with strong problem-solving abilities.
  • •Basic computer skills (CRM tools, email, spreadsheets) and strong attention to detail for accurate data handling.
Education:High School
Skills:CommunicationEmpathyProblem-solvingOwnershipTime managementAdaptabilityAttention to detailConfidentiality
Languages:English
Tech Stack:CRMEmailSpreadsheets

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor