Customer Service Specialist I WI

Deliver fast, professional customer support in Bogotá by handling inquiries through phone, chat, and email. Resolve issues end-to-end or escalate complex cases, while meeting performance targets. Accurately document interactions, update customer information, and maintain confidentiality when handling sensitive data. You’ll use CRM tools and email/spreadsheets to multitask across systems and apply strong English communication, empathy, and attention to detail to improve the customer experience.