Customer Service Representative - Contract

Airbus
United States
Workplace: OnsiteTemporaryFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Strong organizational skills","Interpersonal skills","Problem-solving","Communication","Ability to work in a fast-paced environment"]

Interpret customer order and delivery requirements, enter and monitor orders, and manage end-to-end resolution of complex order and delivery issues. Communicate daily with customers on pricing, delivery dates, and order status, while coordinating with technical support, logistics, and procurement to expedite parts and resolve problems. Use Salesforce to create cases and track activity, and conduct basic quality-system research to support corrective actions and performance reporting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airbus
Airbus
4 days ago

Customer Service Representative - Contract

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Interpret customer order and delivery requirements, enter and monitor orders, and manage end-to-end resolution of complex order and delivery issues. Communicate daily with customers on pricing, delivery dates, and order status, while coordinating with technical support, logistics, and procurement to expedite parts and resolve problems. Use Salesforce to create cases and track activity, and conduct basic quality-system research to support corrective actions and performance reporting.
Location: United States
Workplace: Onsite
Employment Type: Temporary
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Interpret and manage customer orders and delivery requirements, ensuring fulfillment within policy guidelines.
  • •Provide end-to-end problem resolution for complex orders and customer concerns, maintaining high accuracy for rentals and exchanges (e.g., Tool Rentals, Exchange Orders, Component Rentals).
  • •Initiate and track internal/global supply chain actions (including return-to-service initiatives), coordinate with procurement, warehouse, and shipping, and provide customers order status.
  • •Interface with technical representatives and logistics managers to escalate issues, create and manage Salesforce internal cases, and support expedited order logistics.
  • •Research quality-system documents for issue resolution and initiate corrective action requests; analyze customer sales activity and prepare customer activity reports.
Travel: Low travel

Pay and Benefits

Perks:Relocation

Key Requirements

  • •High school graduate or equivalent; associates degree or equivalent work experience preferred.
  • •Minimum 5 years’ experience in logistics, technical, or customer support; or 1 year at Airbus in a position working with aviation parts.
  • •2 years SAP experience preferred (Sales & Distribution/Customer Service/Procurement).
  • •Strong Microsoft Office or Google Workspace skills, including Excel and Word.
  • •Ability to communicate effectively in English (preferred: basic French or German).
Experience:LogisticsCustomer support
Education:High School
Skills:Strong organizational skillsInterpersonal skillsProblem-solvingCommunicationAbility to work in a fast-paced environment
Languages:EnglishFrenchGerman
Tech Stack:SalesforceSAPERPMicrosoft WordMicrosoft ExcelMicrosoft OfficeGoogle WorkspaceOn BaseHyperionWebTEKAirbus WorldZSDTRPCARSCorrective Action Requests (CARS)

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn