Customer Specialist

CarMax
Virginia
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience across the used car buying and selling journey by guiding customers through sales, appraisals, test drives, and financing applications. Assess vehicle condition and document findings for Buyers, manage inventory check-in and reconciliation, and perform cosmetic inspections. Handle administrative paperwork, auditing, and payments, and coordinate service appointments by reviewing repair order invoices for accuracy. Follow EH&S requirements and maintain a clean, orderly workspace.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver a customer-first experience across the used car buying and selling journey by guiding customers through sales, appraisals, test drives, and financing applications. Assess vehicle condition and document findings for Buyers, manage inventory check-in and reconciliation, and perform cosmetic inspections. Handle administrative paperwork, auditing, and payments, and coordinate service appointments by reviewing repair order invoices for accuracy. Follow EH&S requirements and maintain a clean, orderly workspace.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and document details for appraisals while communicating findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative tasks such as maintaining transaction paperwork, auditing documents, managing payments, and coordinating service appointments and repair order invoice accuracy.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals while following processes accurately; manage multiple tasks and meet deadlines.
  • •High school diploma or equivalent, a valid driver’s license, and ability to lift up to 25 lbs while reading and transcribing data accurately.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn