Service Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Manage and maintain hardware and IT systems to support global operations, ensuring high availability, strong performance, and timely technical support. Lead and develop a service team, uphold SLA compliance, and oversee L1/L2 support continuous improvement. Drive implementation of upgrades, patches, releases, batch job scheduling, and performance testing, while administering platforms and ensuring data protection through monitoring and backup/disaster recovery. Coordinate vendors, assets, invoices, and end-user communication.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Manage the assigned service team, ensuring role clarity and KPI ownership, and continuously adjust training to enhance capabilities.
•Ensure operational integrity and SLA adherence across support services executed on multiple platforms.
•Oversee implementation activities including managing/supporting projects, installing/configuring applications, upgrades/patches, and batch job scheduling.
•Administer technical platforms: manage OS/software upgrades and releases, monitor infrastructure and end-user performance, and ensure data availability, security, and integrity.
•Ensure continuous improvement of L1/L2 support operations, analyze and manage problems, and coordinate vendors, assets, invoices, and end-user communications.

Travel: Low travel

Key Requirements

•5+ years of experience in IT Operations/platform administration and management or team leadership.
•Experience with IT service management processes and application deployment.
•Experience with project management and familiarity with project methodology.
•Experience managing significant external service providers and relationships.
•Proven track record working with highly sensitive information and data, including coordinating teamwork in multicultural environments (remote sites acceptable).

Experience:5+ yearsIT operationsPlatform administrationIT service management

Skills:Team managementStrategic visionCommunicationStakeholder collaborationProblem analysis

Tech Stack:O365SharePointMessagingCMSHyperionDatabasesERPBatch job schedulingSynthetic transaction monitoringBackup & disaster recovery

Company Brief

Pernod Ricard

Industry: Food & Beverage

Website

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Pernod Ricard

1 month ago

Service Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Manage the assigned service team, ensuring role clarity and KPI ownership, and continuously adjust training to enhance capabilities.
•Ensure operational integrity and SLA adherence across support services executed on multiple platforms.
•Oversee implementation activities including managing/supporting projects, installing/configuring applications, upgrades/patches, and batch job scheduling.
•Administer technical platforms: manage OS/software upgrades and releases, monitor infrastructure and end-user performance, and ensure data availability, security, and integrity.
•Ensure continuous improvement of L1/L2 support operations, analyze and manage problems, and coordinate vendors, assets, invoices, and end-user communications.

Travel: Low travel

Key Requirements

•5+ years of experience in IT Operations/platform administration and management or team leadership.
•Experience with IT service management processes and application deployment.
•Experience with project management and familiarity with project methodology.
•Experience managing significant external service providers and relationships.
•Proven track record working with highly sensitive information and data, including coordinating teamwork in multicultural environments (remote sites acceptable).

Experience:5+ yearsIT operationsPlatform administrationIT service management

Skills:Team managementStrategic visionCommunicationStakeholder collaborationProblem analysis

Tech Stack:O365SharePointMessagingCMSHyperionDatabasesERPBatch job schedulingSynthetic transaction monitoringBackup & disaster recovery

Company Brief

Pernod Ricard

Industry: Food & Beverage

Website