Service Delivery Manager

Pernod Ricard
Singapore
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Team management","Strategic vision","Communication","Stakeholder collaboration","Problem analysis"]

Manage and maintain hardware and IT systems to support global operations, ensuring high availability, strong performance, and timely technical support. Lead and develop a service team, uphold SLA compliance, and oversee L1/L2 support continuous improvement. Drive implementation of upgrades, patches, releases, batch job scheduling, and performance testing, while administering platforms and ensuring data protection through monitoring and backup/disaster recovery. Coordinate vendors, assets, invoices, and end-user communication.

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FursaFursa
Pernod Ricard
Pernod Ricard
3 months ago

Service Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage and maintain hardware and IT systems to support global operations, ensuring high availability, strong performance, and timely technical support. Lead and develop a service team, uphold SLA compliance, and oversee L1/L2 support continuous improvement. Drive implementation of upgrades, patches, releases, batch job scheduling, and performance testing, while administering platforms and ensuring data protection through monitoring and backup/disaster recovery. Coordinate vendors, assets, invoices, and end-user communication.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Manage the assigned service team, ensuring role clarity and KPI ownership, and continuously adjust training to enhance capabilities.
  • •Ensure operational integrity and SLA adherence across support services executed on multiple platforms.
  • •Oversee implementation activities including managing/supporting projects, installing/configuring applications, upgrades/patches, and batch job scheduling.
  • •Administer technical platforms: manage OS/software upgrades and releases, monitor infrastructure and end-user performance, and ensure data availability, security, and integrity.
  • •Ensure continuous improvement of L1/L2 support operations, analyze and manage problems, and coordinate vendors, assets, invoices, and end-user communications.
Travel: Low travel

Key Requirements

  • •5+ years of experience in IT Operations/platform administration and management or team leadership.
  • •Experience with IT service management processes and application deployment.
  • •Experience with project management and familiarity with project methodology.
  • •Experience managing significant external service providers and relationships.
  • •Proven track record working with highly sensitive information and data, including coordinating teamwork in multicultural environments (remote sites acceptable).
Experience:5+ yearsIT operationsPlatform administrationIT service management
Skills:Team managementStrategic visionCommunicationStakeholder collaborationProblem analysis
Tech Stack:O365SharePointMessagingCMSHyperionDatabasesERPBatch job schedulingSynthetic transaction monitoringBackup & disaster recovery

Company Brief

Pernod Ricard
Global producer and distributor of premium wines and spirits, with a portfolio of internationally recognized alcoholic beverage brands. Operates across markets worldwide through manufacturing, marketing, and large-scale distribution.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn