Customer Engineer

Tavus
San Francisco
Workplace: OnsiteFull timeFunction: Software EngineeringSkills: ["Communication","Problem-solving","Collaboration","Customer empathy","Adaptability"]

Bridge between customers and engineering as a Customer Engineer. You’ll work Hands-on with customers to debug integrations and design solutions, while simultaneously building SDKs, prototypes, and tools to improve Tavus core platform. You’ll collect feedback, identify patterns, and translate them into product and engineering improvements, ensuring a smooth, magical developer experience and influencing product direction with customer insights.

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FursaFursa
Tavus
Tavus
9 months ago

Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Bridge between customers and engineering as a Customer Engineer. You’ll work Hands-on with customers to debug integrations and design solutions, while simultaneously building SDKs, prototypes, and tools to improve Tavus core platform. You’ll collect feedback, identify patterns, and translate them into product and engineering improvements, ensuring a smooth, magical developer experience and influencing product direction with customer insights.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Work directly with customers to debug, build POCs, and design solutions.
  • •Build prototypes, SDKs, sample apps, and tools that improve developer experience.
  • •Collect feedback, identify patterns, and translate them into product/engineering improvements.
  • •Partner on early feature adoption: test pre-release features with customers, gather feedback, suggest iterations.
  • •Help define how we develop a world class customer experience.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceGear Stipend

Key Requirements

  • •Extremely solid software engineering fundamentals.
  • •Deep curiosity about problems at every level of the stack, from ML to infrastructure to networking.
  • •Desire to work closely with end users to understand their problems.
  • •Ability to see patterns in customer requests and use those patterns to inform product direction (PM hat).
  • •Strong bias toward action and a founder mindset to keep going until a problem is solved.
Skills:CommunicationProblem-solvingCollaborationCustomer empathyAdaptability
Tech Stack:SDKPOCsPrototypingDebugging

Company Brief

Tavus
Builds an AI-powered platform for creating personalized video at scale, enabling businesses to generate custom video messages tailored to individual recipients for marketing, sales outreach, and customer engagement.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedIn