American Airlines Group

5 days ago

Sr Associate Analyst/Analyst, IT Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the technology conduit between application engineering, product management, and operational capabilities to deliver IT support and improve customer and employee experience. Monitor system performance and reliability, analyze data to drive process improvements, and manage incidents and outages with root-cause analysis and prevention. Support operational procedures and documentation, coordinate deployments and patches, and leverage AI-driven tools to optimize Regional Airline Operations Technology (AOT).

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Act as the technology conduit between application engineering, product management, and operational capabilities to provide critical support and maintain system integrity.
•Monitor system performance and reliability, promptly address issues to minimize downtime, and propose solutions to performance challenges.
•Analyze and interpret data to identify process-improvement opportunities and inform strategic decisions within IT operations.
•Manage system incidents and outages, including root-cause analysis and resolution, and ensure preventive measures to avoid recurrence.
•Support operational procedures and documentation, coordinate software/hardware upgrades and deployments/patches, and use AI-driven tools to optimize AOT systems.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related technical discipline, or equivalent experience/training.
•Experience supporting production environments and customer/employee experience in an IT software capacity.
•Hands-on experience applying artificial intelligence or machine learning tools in a technology or engineering environment.
•2+ years of software experience in a vital/critical environment supporting technical and business operational capabilities.
•Proven experience as an Operations Platform Analyst (or similar) in IT and software development environments.

Education:Bachelor's

Skills:AnalyticalOrganizationalProblem-solvingAccuracyAttention to detail

Tech Stack:Artificial intelligenceMachine learningDevOpsAgile

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

5 days ago

Sr Associate Analyst/Analyst, IT Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Act as the technology conduit between application engineering, product management, and operational capabilities to provide critical support and maintain system integrity.
•Monitor system performance and reliability, promptly address issues to minimize downtime, and propose solutions to performance challenges.
•Analyze and interpret data to identify process-improvement opportunities and inform strategic decisions within IT operations.
•Manage system incidents and outages, including root-cause analysis and resolution, and ensure preventive measures to avoid recurrence.
•Support operational procedures and documentation, coordinate software/hardware upgrades and deployments/patches, and use AI-driven tools to optimize AOT systems.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related technical discipline, or equivalent experience/training.
•Experience supporting production environments and customer/employee experience in an IT software capacity.
•Hands-on experience applying artificial intelligence or machine learning tools in a technology or engineering environment.
•2+ years of software experience in a vital/critical environment supporting technical and business operational capabilities.
•Proven experience as an Operations Platform Analyst (or similar) in IT and software development environments.

Education:Bachelor's

Skills:AnalyticalOrganizationalProblem-solvingAccuracyAttention to detail

Tech Stack:Artificial intelligenceMachine learningDevOpsAgile

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn