Onboarding Project Manager

Cloudbeds
Europe
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 4+ yearsSkills: ["Communication","Relationship management","Problem-solving","Presentation","Organization"]

Lead complex onboarding projects for mid-market customers in a fast-paced SaaS environment, coordinating cross-functional teams (Onboarding, Account Management, Sales, Product, Support, Professional Services) to ensure timely go-lives, adoption, and measurable business outcomes while managing risks and maintaining high-touch customer experience.

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FursaFursa
Cloudbeds
Cloudbeds
3 months ago

Onboarding Project Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 minutes agoStatus: Live

Job Summary

Lead complex onboarding projects for mid-market customers in a fast-paced SaaS environment, coordinating cross-functional teams (Onboarding, Account Management, Sales, Product, Support, Professional Services) to ensure timely go-lives, adoption, and measurable business outcomes while managing risks and maintaining high-touch customer experience.
Location: Europe
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
  • •Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
  • •Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
  • •Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
  • •Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction

Pay and Benefits

Perks:Remote WorkHome OfficeParential LeaveWellness Stipend

Key Requirements

  • •Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
  • •Minimum 4 years of experience in hotel operations or hotel management
  • •At least 1 year of project management experience within a SaaS or customer-facing environment
  • •Proven ability to manage multiple projects simultaneously with strong attention to detail and organization
  • •Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
Experience:4+ yearsHospitalitySaaS
Skills:CommunicationRelationship managementProblem-solvingPresentationOrganization
Languages:EnglishPortugueseSpanish
Tech Stack:SalesforceZendeskSlack

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn