Cloudbeds

1 month ago

Onboarding Project Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead complex onboarding projects for mid-market customers in a fast-paced SaaS environment, coordinating cross-functional teams (Onboarding, Account Management, Sales, Product, Support, Professional Services) to ensure timely go-lives, adoption, and measurable business outcomes while managing risks and maintaining high-touch customer experience.

Location: Europe

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
•Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
•Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
•Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
•Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction

Pay and Benefits

Perks:Remote WorkHome OfficeParential LeaveWellness Stipend

Key Requirements

•Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
•Minimum 4 years of experience in hotel operations or hotel management
•At least 1 year of project management experience within a SaaS or customer-facing environment
•Proven ability to manage multiple projects simultaneously with strong attention to detail and organization
•Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment

Experience:4+ yearsHospitalitySaaS

Skills:CommunicationRelationship managementProblem-solvingPresentationOrganization

Languages:EnglishPortugueseSpanish

Tech Stack:SalesforceZendeskSlack

Company Brief

Cloudbeds

Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Cloudbeds

1 month ago

Onboarding Project Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Europe

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
•Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
•Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
•Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
•Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction

Pay and Benefits

Perks:Remote WorkHome OfficeParential LeaveWellness Stipend

Key Requirements

•Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
•Minimum 4 years of experience in hotel operations or hotel management
•At least 1 year of project management experience within a SaaS or customer-facing environment
•Proven ability to manage multiple projects simultaneously with strong attention to detail and organization
•Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment

Experience:4+ yearsHospitalitySaaS

Skills:CommunicationRelationship managementProblem-solvingPresentationOrganization

Languages:EnglishPortugueseSpanish

Tech Stack:SalesforceZendeskSlack

Company Brief

Cloudbeds

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn