Dialpad

1 week ago

Voice Experience Designer, Agentic Voice

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own the end-to-end voice experience for agentic AI, defining a global voice, character, personality, and handoff patterns across Dialpad’s agent workflows. Partner with AI engineers to orchestrate behavior via prompting (instead of rigid dialogue trees), set universal quality bars (Consistency, Fluency, Latency), and establish voice standards for pacing, prosody, and emphasis. Research and design emotional and behavioral user states for high-stakes, regulated scenarios.

Location: San Ramon

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Own the agent’s global voice, character, and personality with consistent behavior across all verticals.
•Own handoff patterns and design systems for seamless transitions to human support while preserving context.
•Define and measure the universal platform quality bar (Consistency, Fluency, Latency) and tie decisions to resolution, containment, and sentiment.
•Establish house standards for pacing, prosody, and emphasis to enable brand-specific experiences.
•Partner with AI engineers to orchestrate behaviors, escalation instincts, confirmation patterns, and graceful recovery workflows using advanced prompting.

Pay and Benefits

Salary: USD 147,000 - 186,000 annually

Key Requirements

•5+ years shaping voice user interfaces (VUI), character writing, conversation design, or complex conversational/agentic systems.
•Bachelor’s degree in Linguistics, Communication, Psychology, Design, or equivalent practical experience.
•Fluency with LLM-based agent behaviors, prompt engineering, and prompt orchestration.
•Fluency with Text-to-Speech (TTS) controls, including voice selection and SSML tuning for pacing and emphasis.
•An exceptional portfolio highlighting voice systems, written persona standards, and interactive logic.

Experience:5+ yearsConversational AIAgentic AIVoice user interfaces (VUI)

Education:Bachelor's in Linguistics, Communication, Psychology, Design

Skills:ScrappyCuriousOptimisticPersistentEmpatheticCommunicationResearchCollaborationProblem-solving

Languages:English

Tech Stack:LLMPrompt engineeringPrompt orchestrationText-to-Speech (TTS)SSML

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Dialpad

1 week ago

Voice Experience Designer, Agentic Voice

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Ramon

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Own the agent’s global voice, character, and personality with consistent behavior across all verticals.
•Own handoff patterns and design systems for seamless transitions to human support while preserving context.
•Define and measure the universal platform quality bar (Consistency, Fluency, Latency) and tie decisions to resolution, containment, and sentiment.
•Establish house standards for pacing, prosody, and emphasis to enable brand-specific experiences.
•Partner with AI engineers to orchestrate behaviors, escalation instincts, confirmation patterns, and graceful recovery workflows using advanced prompting.

Pay and Benefits

Salary: USD 147,000 - 186,000 annually

Key Requirements

•5+ years shaping voice user interfaces (VUI), character writing, conversation design, or complex conversational/agentic systems.
•Bachelor’s degree in Linguistics, Communication, Psychology, Design, or equivalent practical experience.
•Fluency with LLM-based agent behaviors, prompt engineering, and prompt orchestration.
•Fluency with Text-to-Speech (TTS) controls, including voice selection and SSML tuning for pacing and emphasis.
•An exceptional portfolio highlighting voice systems, written persona standards, and interactive logic.

Experience:5+ yearsConversational AIAgentic AIVoice user interfaces (VUI)

Education:Bachelor's in Linguistics, Communication, Psychology, Design

Skills:ScrappyCuriousOptimisticPersistentEmpatheticCommunicationResearchCollaborationProblem-solving

Languages:English

Tech Stack:LLMPrompt engineeringPrompt orchestrationText-to-Speech (TTS)SSML

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn