Senior Customer Success Manager

MongoDB
Melbourne
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Influence","Problem-solving","Mentoring","Strategic planning"]

Serve as a strategic advisor to a portfolio of Enterprise accounts, guiding complex customer journeys on MongoDB from retention through revenue realization and long-term advocacy. You’ll lead account strategy, run customer business reviews, mitigate technical risks, and translate insights into measurable outcomes. Partner with cross-functional teams (Sales, Product, Services, Support), leverage AI fluency to improve engagement processes, and mentor others across the region.

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FursaFursa
MongoDB
MongoDB
3 days ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a strategic advisor to a portfolio of Enterprise accounts, guiding complex customer journeys on MongoDB from retention through revenue realization and long-term advocacy. You’ll lead account strategy, run customer business reviews, mitigate technical risks, and translate insights into measurable outcomes. Partner with cross-functional teams (Sales, Product, Services, Support), leverage AI fluency to improve engagement processes, and mentor others across the region.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Advise Enterprise customers on complex, technical journeys to mitigate risks and accelerate time-to-value through MongoDB deployments.
  • •Conduct customer business reviews, analyze technical health and risk, and translate insights into business-critical outcomes aligned with mutual success plans.
  • •Drive account strategy to improve customer maturity, lifetime value, retention, and revenue realization across the Enterprise portfolio.
  • •Track and report progress against key business outcomes, maintain forecast control, and identify expansion opportunities by collaborating with presales teams.
  • •Partner across MongoDB teams to amplify the customer voice, influence roadmap direction, coordinate internal resources, and support interview/ramp processes and peer coaching.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for deeply technical, ideally consumption-based products.
  • •4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
  • •Excellent verbal and written communication skills to influence technical and business outcomes across audiences from developers to C-suite.
  • •Strong problem-solving ability for complex situations across varying stakeholder types.
  • •Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Experience:7+ yearsEnterpriseTechnical customer successTechnical account managementProfessional servicesSolutions engineering
Education:Bachelor's
Skills:CommunicationInfluenceProblem-solvingMentoringStrategic planning
Languages:English
Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft AzureAI

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn