Customer Success Manager

Delivery Hero
Kuala Lumpur
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Stakeholder management","Problem-solving","Customer-first mindset"]

Own customer relationships and serve as the primary point of contact for engagement, retention, and satisfaction. Drive product adoption by sharing best practices, making proactive recommendations, and monitoring usage metrics to identify growth opportunities. Conduct regular business reviews to improve customer health, renewals, and expansion, while coordinating with sales, product, and tech support to resolve issues and support lasting value.

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FursaFursa
Delivery Hero
Delivery Hero
2 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own customer relationships and serve as the primary point of contact for engagement, retention, and satisfaction. Drive product adoption by sharing best practices, making proactive recommendations, and monitoring usage metrics to identify growth opportunities. Conduct regular business reviews to improve customer health, renewals, and expansion, while coordinating with sales, product, and tech support to resolve issues and support lasting value.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the main point of contact for assigned customers and ensure success with the solutions.
  • •Develop relationships with stakeholders by understanding business objectives and challenges.
  • •Drive product adoption and engagement through best practices, proactive recommendations, and usage monitoring.
  • •Collaborate with sales, product, and global tech support teams to identify root causes and deliver permanent solutions.
  • •Run regular business reviews to assess customer health and create renewal and expansion strategies while advocating internally.
Travel: Low travel

Key Requirements

  • •2+ years of experience in customer success, account management, project management, or a service-related role.
  • •Strong communication and interpersonal skills to engage and influence stakeholders at all levels.
  • •Proactive problem-solving with a customer-first mindset.
  • •Ability to analyze data and provide actionable insights to customers.
  • •Excellent project management skills managing multiple accounts; good technical knowledge such as APIs and point-of-sale/middleware interfacing is a plus.
Experience:2+ yearsF&B tech
Skills:CommunicationInterpersonal skillsStakeholder managementProblem-solvingCustomer-first mindset
Languages:English
Tech Stack:AIAPIsPoint-of-saleMiddleware

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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