Recovery Officer

Mashreq
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Negotiation","Communication","Customer focus","Confidentiality","Working under pressure"]

Review and follow up on charged-off cases to maximize recoveries while treating customers fairly. Analyze repayment problems, contact customers, and drive them toward amicable settlements that meet daily call targets. Propose settlements within approved processes and ensure agreements are followed through and accounts are closed with timely legal releases and clearance letters. Use MIS reporting to improve recoveries, handle queries/complaints per guidelines, and escalate difficult issues to the team leader.

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FursaFursa
Mashreq
Mashreq
5 days ago

Recovery Officer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Review and follow up on charged-off cases to maximize recoveries while treating customers fairly. Analyze repayment problems, contact customers, and drive them toward amicable settlements that meet daily call targets. Propose settlements within approved processes and ensure agreements are followed through and accounts are closed with timely legal releases and clearance letters. Use MIS reporting to improve recoveries, handle queries/complaints per guidelines, and escalate difficult issues to the team leader.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Analyze and assess repayment problems for allocated charged-off cases and drive customers toward prioritizing repayment to meet recovery targets.
  • •Follow up on all leads, establish contact, engage customers, and help them settle outstanding liabilities to achieve daily minimum call targets.
  • •Review accounts and propose settlements according to approved processes and delegation matrix for appropriate approvals.
  • •Maintain compliant customer communications using approved formats/media and update collection system records; ensure settlement agreements are adhered to and accounts are settled/closed properly.
  • •Use MIS reports to improve recoveries, respond to customer queries/complaints timely per guidelines, and escalate difficult issues to the team leader.

Key Requirements

  • •Minimum 3 years’ experience in banking or a similar field with continuous customer engagement in target-oriented roles.
  • •Good knowledge of business products and prevailing legal laws relevant to collections and recovery.
  • •Strong negotiation skills and communications for dealing with customers on overdue liabilities.
  • •Ability to work under pressure while staying customer focused.
  • •Follow due process and handle customer information confidentially during follow-up.
Experience:3+ yearsBanking
Skills:NegotiationCommunicationCustomer focusConfidentialityWorking under pressure

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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